Mind the Product

APRIL 18, 2018

In 2013, before Shared Parental Leave was a thing in the UK, I decided that I wanted to change my work-life balance from full-time to a four-day working week with one day of childcare. Part-time product manager roles are rare, but luckily I worked for an employer who was open to the idea. So after a successful trial period of using paternity leave for one day a week, I spent the best part of five years working a four-day week.

Customer Experience 156

Customer Experience Product Management Product Manager Management 156

Nir Eyal

APRIL 17, 2018

It’s New Year’s Eve. There I am on the dance floor – it’s teeming with people and there’s hardly space to breathe. Loud thumping music pierces my eardrums and I have no idea where my friends are. Then, the guy next to me takes a misstep, spills an entire cup of beer down my shoulder. […]. The post Peak-end rule: Why You Make Terrible Life Choices appeared first on Nir and Far.

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Lead on Purpose

APRIL 16, 2018

Titles have a way of morphing over time. In some cases, they improve and become more popular. At times, because of the acts of certain, often high-profile, individuals, titles can lose value.

Product Management 220

Product Management Product Manager Management Management 220

The Secret PM Handbook

APRIL 18, 2018

In my last article , I covered a powerful storytelling technique in great detail. This article is the summary (the TL;DR ) version. Do you hem and haw when asked talk about one of your accomplishments? Do you stick to a “just the facts, ma’am” approach when telling a story? Are your stories falling flat and failing to have the effect you hoped?

Product Management 191

Product Management Product Manager Management Management 191

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Intercom, Inc.

APRIL 18, 2018

There is an infinite amount of advice for startups, but if I had to boil it down to just 10 essentials, these are the most crucial principles for starting up that every founder needs to understand from an early stage. You need a vision. You need to run a good beta. You need world class onboarding. You need to know who your real competitors are. You need to understand the four forces.

Startups 223

Startups Vision Roadmap Books 223

Product Management University

APRIL 15, 2018

Solution selling is like vanilla ice cream. Everyone knows what it is – it’s simple and meets the most basic criteria for a dessert. Here’s the thing: if you and all of your competitors are using the vanilla ice cream approach to selling, you’re missing an opportunity to showcase your unique value and improve win rates. Is it time for a more interesting and unique flavor of selling – or is it time for a more tantalizing flavor of product management to differentiate the way you sell?

Product Management 113

Product Management Product Manager Differentiation Document 113

Mind the Product

APRIL 20, 2018

In this talk from ProductTank San Francisco, Matt Wallaert , chief behavioral officer at Clover Health, shares psychology-based methods for designing products that inspire people to change their behavior. Matt draws on his background as a social psychologist and describes the use of competing-pressures design and behavioral statements as tools to get people to change behavior.

Transportation 103

Transportation Advertising Branding Engineering 103

Intercom, Inc.

APRIL 20, 2018

I came to Intercom from a company with a culture of heavyweight engineering processes. It was a well-oiled machine with battle-tested and often updated procedures. From an engineering perspective, it successfully kept you focused on coding. Tasks were always well-described in Jira, with clearly defined expectations. Designs came in and were exported to HTML so you didn’t have to worry about using Sketch.

Engineering 212

Engineering Weak Development Team Agile Consulting 212

Userzoom

APRIL 17, 2018

From invisible UI to emotional personalisation to biometric authentication, which UI trends will be rocking our experts’ socks off in 2018? Look, we get it. Trends posts are an easy win for any blog operating in the tech/marketing/digital industry. Writers can make up any old bunkum in the safe knowledge that nobody will bother checking back 12 months later to see if they were right (driverless planes, internet-enabled pets, smart-pants).

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

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Clever PM

APRIL 19, 2018

I find it entertaining when people talk about how Agile and Lean and Kanban are all relatively new, untested, and revolutionary concepts. That’s because they’re none of those things — they’re simply descendants of ideas and concepts that have existed in manufacturing contexts for a half-century or more, just pitched in a different way, at […].

Entertainment 100

Entertainment Agile Leadership Product Management 100

UX Studio

APRIL 17, 2018

One thing we can learn from the latest fatal Tesla accident: AI and machine learning products need very careful designing. In this article, I will go through the seven basic AI UX principles products should follow. With the arrival of AI products, we enter a new era where machines start to behave differently. They not only perform our orders, but they do things by themselves.

Data Visualization 109

Data Visualization Artificial Inteligence Feedback Software UX 109

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Mind the Product

APRIL 17, 2018

In my last post we examined some of the unique requirements that need to be defined for manufactured products. Now, let’s start designing and developing. Industrial Design vs Industrial Engineering. In software, we all understand and appreciate that our UX designers aren’t the best at coding and our coders aren’t the best at UX design. The same principles will apply to industrial designers and industrial engineers.

Development 92

Development Software Review Technical Review Customer Experience 92

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Analytic Tools

The Product Guy

APRIL 19, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. In the Now. > What excites you about your current products? I have big plans for my online school, Product Institute. We validated the core curriculum and have used it to train over 700 product managers around the world in the last 10 months. Now we’re expanding to other courses, and trying to create a product that goes beyond just online lessons by building competency in Product Management.

Product Management 94

Product Management Product Manager Information Management 94

Nir Eyal

APRIL 17, 2018

Nir’s Note: This post part of a series on cognitive bias co-authored with and illustrated by Lakshmi Mani. Discover other reasons you make terrible life choices like confirmation bias, hyperbolic discounting and distinction bias. It’s New Year’s Eve. There I am on the dance floor – it’s teeming with people and there’s hardly space to […] The post Peak-End Rule: Why You Make Terrible Life Choices appeared first on Nir and Far.

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Intercom, Inc.

APRIL 17, 2018

When was the last time you made or received a sales call to or from someone you didn’t already know? While the death of cold calling may have been exaggerated, in the past 5 years the preferred medium for sales messages has rapidly moved to email, messaging and live chat. In this era of business messaging, the written word has become even more crucial for building relationships between buyer and seller.

Messaging 165

Messaging Banking Download Books 165

First Round Review

APRIL 16, 2018

Recruiting and hiring executives is difficult for any leader, but especially first-time or early-stage founders who may not have enough knowledge to test candidates for skill in their area of expertise. Thumbtack CEO Marco Zappacosta has been there — and has a roadmap that'll help.

Leadership 102

Leadership Roadmap Testing 102

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Reporting Tools

Mind the Product

APRIL 16, 2018

Matthew Zito is director of product management at DIY website builder Squarespace, a business whose mission is to make beautiful products to help people with creative ideas succeed. He graciously joined us at ProductTank NYC to talk about some interesting work his team had done to address the needs of a customer segment which they had not fully supported until recently – Pro users.

User Testing 78

User Testing Customer Feedback Customer Experience Feedback Software 78

The Product Guy

APRIL 17, 2018

Alisa Warshawski provides an expert product manager’s perspective on the challenges to overcome with today’s product management tools.

Product Management 94

Product Management Product Manager Management Management 94

Userzoom

APRIL 19, 2018

Here at UserZoom we’re all about bringing the maximum amount of learning to people at any stage of their UX development. Hence we’re bringing you this series of weekly UX beginner’s guides, aimed to help all the newbies of the UX testing world. This week: tree-testing! Here we’ll be answering the following questions: what is tree testing? What are the benefits?

User Testing 76

User Testing Product Research Testing UX 76

First Round Review

APRIL 17, 2018

Recruiting and hiring executives is difficult for any leader, but especially first-time or early-stage founders who may not have enough knowledge to test candidates for skill in their area of expertise. Thumbtack CEO Marco Zappacosta has been there — and has a roadmap that'll help.

Leadership 99

Leadership Roadmap Testing 99

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

ProductBoard

APRIL 18, 2018

CoConstruct, a software platform for custom homebuilders and remodelers, has always put the customer at the center of their product so the company wanted a tool that allowed the company to surface the right insights to build the right features and tools that their customers need. Challenge When Than Sidwell first started working at CoConstruct as a product designer, he saw a need to build better.

Research Software 78

Research Software Customer Experience Customer Feedback User Testing 78

The Product Guy

APRIL 14, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

Customer Experience 74

Customer Experience B2C Artificial Inteligence Healthcare 74

The Product Coalition

APRIL 19, 2018

The Big 3 ‘Lean Startup’ Mistakes Companies Still Make Are you spending a ridiculous amount of time working on a product, and getting nowhere? Spinning out release after release, but gaining no meaningful traction? Do you feel like you have no time to think? You’ve got backlogs to prioritize, design meetings to facilitate, Scrum meetings to run, and velocity charts to review.

Startups 68

Startups Customer Experience User Testing Feedback Software 68

Miro

APRIL 17, 2018

Samuel Beek on how WeTransfer is redefining its product Here at RealtimeBoard, we set out on a mission to build a universal whiteboarding tool that helps companies embrace digital transformation, manage remote teams and think visually in order to speed up internal processes and delight their customers. That’s why we are always curious about the […].

Blog 65

Blog Management Management Development 65

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

The Accidental Product Manager

APRIL 16, 2018

Product managers need to find out how to get young people to ride motorcycles Image Credit: Jokamies.fi. How do you get to work every day? If you are like most of us, you jump into a car and drive there. However, there are some people, product managers among them, who instead jump on their motorcycles and drive them to work. Over at the Polaris company, their product managers would like more of us to get around on motorcycles.

Customer Experience 56

Customer Experience Product Management Product Manager Transportation 56

Mironov Consulting

APRIL 20, 2018

What: Understanding Enterprise Product Companies. Host: Lean Product & Lean UX Silicon Valley meetup. When: Tuesday, 22 May, 6pm – 8pm. Where: Intuit Building 9 , 2600 Casey Ave, Mountain View, CA 94043. Registration (ticket required). Companies building enterprise tech products are different from companies building mass consumer tech. Large-ticket deals, long sales cycles, name-and-face customer relationships, and complex buying processes shape what we build and how we bring it to

Enterprise 58

Enterprise UX Agile Naming 58

The Product Coalition

APRIL 19, 2018

Using the Power of “Why” to get to the underlying needs Source One of a Product Manager’s greatest tools Why? A question we hear far too often from toddlers and far too little in meetings and decision making process. We as humans are hard wired to ask for causalities. Just see the most common headlines on medium and in sensational journalism. We always want to understand the underlying reasons for things.

Customer Experience 60

Customer Experience Product Management Product Manager Management 60