The Product Coalition

MARCH 1, 2019

Southwest Airlines gives us a great case study here. In the 1970s, all the incumbent major airlines had purchased the rights to the gates of the major airports, thus preventing new airlines from flying out of them. However, this approach had also caused those incumbent airlines to abandon gates at smaller airports.

Airlines 60

Airlines Analytic Tools Leadership Strategy 60

The Accidental Product Manager

JUNE 10, 2019

This was followed in March when Ethiopian Airlines Flight 302, involving the same Max jet model, also crashed minutes after takeoff, killing all 157 people on board. At the same time, some airlines may decide that they want to receive their aircraft earlier than was originally scheduled. 189 people died.

Airlines 116

Airlines Software Review Product Management Product Manager 116

Johanna Rothman

DECEMBER 15, 2023

She arrived at the two-story bright blue building that housed the local airline. Even as she glanced up to see eagles flying overhead, they didn’t make a sound. Or, more likely, they were too far away for her to hear them. Supposedly there was a taxi stand just beyond the building. She looked around—there was no one outside. No moving cars.

Airlines 87

Airlines Magazine Consulting Management 87

The Accidental Product Manager

JUNE 26, 2023

firm Boeing and both companies sell hundreds of their large airplanes to airlines around the world. The first was that airlines would keep on using big, congested hub airports to transfer their passengers between connecting flights. Airbus is always locked in battle with the U.S. So what went wrong?

Airlines 65

Airlines Product Management Product Manager Management 65

Mironov Consulting

FEBRUARY 7, 2024

And how tech companies (mostly software) are different from tech-enabled companies (banks, airlines, government.) Getting promoted within your current company vs. looking for a promotion as part of a move between companies Cycles of tech downturns, and what current job seekers might be seeing

Airlines 52

Airlines B2C Government Banking 52

Alchemer Mobile

APRIL 12, 2022

We see Fly Delta [the app] as a way to complement their expertise and extend their warmth and problem-solving savvy beyond traditional Delta touchpoints to make travel a part of the journey you can look forward to,” Ed Bastian, CEO of Delta Airlines. Data included: Ratings and reviews. Retention.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. United Airlines’ recent app upgrade introduced several new unique features to enhance the customer experience using personalization.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

The Product Coalition

OCTOBER 11, 2021

Virtual concierge solutions solving problems effectively Hotels and airlines use virtual concierge apps and hire third-party concierge firms to enhance guest satisfaction. For example, Spirit Airlines integrates with MyAssist to provide trip planning services, reservations, and event tickets.

Airlines 129

Airlines Travel Software Developers Software Development 129

Alchemer Mobile

SEPTEMBER 3, 2020

The first app is an airline, which has seen a massive drop in DAU. The data tells us that the lodging industry was impacted more quickly than the airline industry as COVID-19 began to take hold in the US, even though both industries were hit hard. Below, you see two apps in the Travel category , but the industries are different.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Accidental Product Manager

MAY 9, 2022

They spend over two decades trying to get airlines interested in buying it. The reason that this plane was not successful was because airlines didn’t think that they could fill the 555 seats and the fact that the aircraft cost US$445.6M. Boeing has secured orders for its larger 777X from many of the world’s airlines.

Airlines 65

Airlines Product Management Product Manager Management 65

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

Airlines 78

Airlines Analytic Tools Research Software Data Visualization 78

Amplitude

JUNE 12, 2023

Learn how eight Amplitude customers including Spirit Airlines, Fender, and Dropbox leverage data insights to create value for their customers and drive revenue.

Data Visualization 52

Data Visualization Airlines Customer Feedback 52

The Product Coalition

JULY 19, 2022

For example, in the airline industry, we have upgrades for frequent travelers, or in the hospitality industry, we have upgraded hotel rooms or upgrade them to premium for car rentals. For example, in the Airline industry, we can Add a hotel or rent a car at the checkout instead of booking them separately.

User Friction 123

User Friction Customer Experience User Testing Customer Feedback 123

UserTesting

OCTOBER 9, 2018

In a recent webinar, guest speakers Devin Harold, UX Research Manager at Verizon, and Nayaab Lokhandwala, UX Researcher at Alaska Airlines, sat down with us to share how they’ve been leveraging the power of customer interviews with UserTesting’s Live Conversation … The post Connecting with customers in real time: Q&A with Devin Harold from (..)

Airlines 30

Airlines Customer Experience User Testing Webinar 30

Alchemer Mobile

FEBRUARY 18, 2021

If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry.

Travel 230

Travel Feedback Software User Testing Strategy 230

Agile Velocity

SEPTEMBER 28, 2023

In one year’s time, they saw measurable bottom-line results : boosting annual revenue by millions of dollars.

Agile 105

Agile Airlines Customer Feedback Finance 105

Pragmatic Marketing

SEPTEMBER 19, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

Roy Madden

APRIL 4, 2020

You’re looking for ground-breaking stories and reports about the airline industry. First, click on the search icon to open Power Search, select the new Across the web tab, and search for the airlines topic. Go to Power Search across the Web and search for airlines. Search across the web for the topic airlines.

Airlines 62

Airlines Magazine Customer Feedback Events 62

Pragmatic Marketing

SEPTEMBER 20, 2018

I booked the flights using Travelocity, because the cheap Southwest airlines fares are were all gone. I hate surprise charges and, right or wrong, I don’t feel airlines should charge for carry-on luggage. Obviously he hasn’t flown no-frills airlines before.) I know many people who fly the no-frills airlines.

Airlines 70

Airlines Customer Experience Books Blog 70

ProductPlan

OCTOBER 1, 2020

Teacher/plumber/airline pilot: So, what do you do? Teacher/plumber/airline pilot: Me too! Teacher/plumber/airline pilot: Someone pays you to own products? But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner. I mean, what do you do for a living?

Airlines 109

Airlines User Testing Customer Experience Software Review 109

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” Would they immediately switch to a competitor if they offered lower prices? ” And many times, the answer is no. That’s unfortunate.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Business of Software Conference

MARCH 2, 2023

Prior to Monzo, she was Head of Global Innovation at International Airlines Group (IAG), one of the largest airline groups in the world. She is an accomplished senior executive, innovator, and entrepreneur with a passion for people, problem solving, and driving organisational progress.

Airlines 40

Airlines Government Events Startups 40

Alchemer Mobile

OCTOBER 11, 2018

– Francis Brown, Product Development Manager at Alaska Airlines. If we listen to the customer and give them what they need, they’ll reciprocate with love and loyalty to your brand.”. Only move forward with creating a product that will be ‘above the bar.’”. – Brian Lawley, CEO and founder of the 280 Group. Bill Gates, Microsoft.

Product Management 225

Product Management Product Manager Airlines Customer Experience 225

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines 60

Airlines Strategy User Friction Analytic Tools 60

Andrew Chen

FEBRUARY 6, 2024

Who wants to buy ads against the same audiences as major credit card or airlines? But these larger channels, by their nature, are both highly scaled but also have low responsiveness. As a result, you end up competing with some of the most famous brands in the industry as a result. Ironically, this is where great products become to dominate.

User Testing 105

User Testing Research Software Feedback Software Startups 105

The Product Coalition

DECEMBER 28, 2020

A great instance is a 360-degree video advertisement produced by Hong Kong Airlines. They create a feeling that customers try a product before purchasing it. 360-degree videos constitute a new visual experience for consumers that can help brands earn their loyalty. They allow consumers to buy products right on the spot.

Marketing 179

Marketing Advertising Airlines Magazine 179

Product Club

JANUARY 6, 2019

Jorge (VP, Head of Web & Mobile Delivery, Emirates Airlines) : Be clear, specific, and aware to build and manage the message and perception in executive situations. Gareth (Head of Mobile Delivery, Emirates Airlines) : The importance of accountability can’t be understated.

Airlines 59

Airlines Leadership Consulting Vision 59

Mixpanel

APRIL 13, 2023

Buy an airline ticket to another country. Mixpanel is designed to be an extension of how you see the world: not in columns and rows like a spreadsheet but in how people behave. You go to lunch at a deli. Watch a movie at night. Order breakfast on your phone. Swipe left or right.

Analytic Tools 88

Analytic Tools Data Visualization Airlines Branding 88

Product Talk

FEBRUARY 28, 2024

But people with children, with school schedules, teachers, they are beholden by budget, calendar, airline preference, or seating preference.” Through these conversations, they began to identify that many people lack flexibility with their travel while the Going product really demands flexibility.

Product Research 241

Product Research Onboarding KPIs Feedback Software User Testing 241

Intercom, Inc.

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago. And they’ve stranded thousands of passengers. ” But that’s not really the problem the customer was trying to solve.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Melissa Perri

OCTOBER 23, 2016

As someone who doesn’t work for an airline, how am I supposed to know that Z class doesn’t exist on Aer Lingus? I’ve bet you felt that too on just about any airline. What happened next, pissed me off more than the switcheroo. The customer service agents considered this my fault, and acted like it wasn’t a big deal. I feel wronged.

User Testing 133

User Testing Customer Feedback Customer Experience Airlines 133

The Product Coalition

JANUARY 17, 2021

The main recruiters are IT firms, but you can also get hired by airlines, financial service providers, retail chains and hotels. Future Scope Big tycoons like Wipro, Infosys, TCS, IBM, TCS, Tech Mahindra, HCL, Airtel, Reliance hire good ethical hackers. Depending on how well you can perform, you can also join government agencies.

Reporting Tools 130

Reporting Tools Research Software Technical Review Certifications 130

Intercom, Inc.

JANUARY 12, 2022

And it made me think: are there some airlines that are just able to fly faster? I looked at different routes and was like, “Are there changes in the speed of different airlines? There were actually some airlines that were consistently a couple minutes faster. Why is Delta faster on this?

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Pragmatic Marketing

FEBRUARY 3, 2020

From banks to athletic brands and airlines, companies gather data on us. Marketers today recognize how the automation of our world holds tremendous opportunities for their business. However, many of us act as if that’s the only option. When we search for something on the web, that history follows us.

Artificial Inteligence 91

Artificial Inteligence Data Visualization Customer Experience Airlines 91

The Accidental Product Manager

AUGUST 24, 2020

Companies including big retailers and airlines are making longer-lasting changes as the coronavirus reorients daily life in the U.S. firm Boeing and both companies sell hundreds of their large airplanes to airlines around the world. Right now times are tough for Starbucks just like for everyone else.

Product Management 65

Product Management Product Manager Airlines Management 65

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. It was also decided that the airport’s capacity should be doubled, again leading to more changes while construction was ongoing. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Radical Product

APRIL 16, 2019

Airlines knew the product well and bought it year after year. US based airlines such as JetBlue had Airbus fleets. Boeing was having to play catch-up and was at risk of losing their major client, American Airlines, to Airbus. The 737 was Boeing’s best-selling product. Pilots were comfortable flying it. Boeing had to react.

Feedback Software 40

Feedback Software Airlines User Testing Product Research 40