June, 2015

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How to Deal with Unresponsive Stakeholders

Folding Burritos

As Marty Cagan puts it , managing stakeholders is probably the least favorite part of our job as Product Managers. It is, however, something we need to constantly keep on our radar, specially those of us working for larger organizations. A stakeholder is any individual or group that can affect or is affected by your project or product. By this definition, the product’s end users are also stakeholders.

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Creating Effective MVPs coming to NYC!

Melissa Perri

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Only 20 tickets available! Buy Tickets Now. Traditionally there is usually little validation before work begins on a new product; and teams end up wasting time building something that no one wants. User Experience suffers and companies are left with products and features that remain unused.

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Solving for the Mythical Man-Month

Sachin Rekhi

One of the classic pieces of software engineering literature that has had a profound influence on me since first reading it at Penn Engineering is The Mythical Man-Month by Fred Books. Fred initially authored the book in 1975 based on his experiences at IBM managing the development of OS/360. His central thesis is that leveraging man-months, a hypothetical unit of work representing the work done by one person in a month, as an effective way to estimate software projects is a myth.

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The $2.4M Decision-Making Framework from Jayride’s Rod Bishop

Bryce York

These are my takeaways and my own perspective on a Fishburners ‘Learn From A Burner’ presentation given by Rod Bishop of Jayride on his company’s Decision Making Framework. I refer to this as the $2.4M Decision-Making Framework due to its fundamental role in helping Jayride reach its current market position including raising a total of $2.4M.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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A Lightweight Branding Exercise for Startups: A bottom-up, alignment-oriented approach

Bruno Bergher's Writing

While a logo might be the most recognizable manifestation of a brand, it’s only one of many. Brands cut across media, and present themselves in colors, shapes, words , sounds , and even smells. That’s because a brand, at it’s core, is immaterial. It’s about abstract attributes and values which present themselves in concrete ways: Virgin America is about quality, fun, innovation, challenging assumptions.

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5 Ways to Improve Your Startup’s User Experience

UserTesting

Today’s guest post comes from veteran startup founder Hernán Amiune. Enjoy! The two scarcest resources for any entrepreneur are time and money. In the last ten years I’ve founded five startups and been an investor, and mentor, to many … The post 5 Ways to Improve Your Startup’s User Experience appeared first on UserTesting Blog.

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Lessons Learned on the B2C2B Model

Sachin Rekhi

In a recent post Tomasz Tunguz helped popularize the term B2C2B , which characterizes enterprise businesses that leverage winning the hearts and minds of the intermediate consumer, the employees of the company, as a primary customer acquisition channel. This bottoms-up approach to driving adoption & purchase within the enterprise has gained popularity for SaaS companies in the past years, including very successful startups like Dropbox , Slack , and New Relic leveraging the model.

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App connects users with charities based on the news they read

SidsAvenue

via Springwise [link].

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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Surviving the IoT Revolution: A Tale of Two Companies

TSIA

In A Tale of Two Cities, Charles Dickens wrote about life in London and Paris during the French Revolution. The story included this iconic opening line: "It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity," A Tale of Two Cities , Charles Dickens.

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The Right Tool for the Job: Only pick up a hammer if you’re working with nails.

Bruno Bergher's Writing

We designers, we can be such gearheads. We can easily spend hours discussing the latest Sketch plug-ins, arguing about the pros and cons of Framer vs Pixate, the merits of InVision over Flinto. Some people can be fanatical about the best pen to use on their Moleskines. I love that excitement: transcending….

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Is your phone replacing your wallet?

UserTesting

It was a Wednesday afternoon, and that meant food trucks would be lined up outside the office for lunch. I had a craving for Pad Thai, and it just so happened the Thai truck was right there waiting for me. … The post Is your phone replacing your wallet? appeared first on UserTesting Blog.

Blog 29
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. In addition to the standard repertoire of acquisition, engagement, and monetization KPIs, NPS has become a great additional measure for understanding customer loyalty and ultimately an actionable metric for enhancing your product experience to deliver delight.

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Social media site pays members with cryptocurrency for using the platform

SidsAvenue

via Springwise [link].

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Why do product teams need to master rapid prototyping?

DISQO

With the rise of ‘lean’ methodologies and literature, product managers today understand that continuously generating user feedback throughout the product lifecycle can help mitigate the risk of wasting resources to build something no one wants. In theory, user feedback can enable product managers to apply a data-driven approach to decision-making, so that only demanded features and products get built.

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Outcomes and Professional Services: Stepping Out of Your Comfort Zone

TSIA

The way customers are consuming technology is rapidly changing, and more attention is being paid to how suppliers are able to provide outcomes, rather than just products and services. While this industry-wide transformation is impacting everybody, not everyone will be impacted at the same rate. Professional services organizations still receive the majority of their revenues from Level 2 offers, but there is a way to ease into Level 3 and Level 4 outcome-based models by focusing on customer adopt

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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Focusing on Customer Outcomes for Their Benefit and Yours

TSIA

In previous posts in this ten-part blog series , we introduced the remote services continuum with a look at service efficiency and process optimization , and ended with a warning that this will not be enough to meet future business challenges. As customers continue to insist that suppliers move towards a Level 3 and Level 4 business model, finding new ways to save customers money and improve their business outcomes will determine the long-term success of technology companies.

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From Products to Subscriptions: Q1 2015 Recap

TSIA

In Q1 of 2015, the market gave off very mixed signals about the state of the global tech economy. The short story is that tech company revenues are down, and as a whole, our industry is shrinking. But there are some bright spots. Technology services produced another solid quarter of financial performance and continues to represent tremendous growth potential for our industry.

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Optimizing for Adoption? Ask Your Power Users for Help

TSIA

When optimizing your products and services for increased adoption, you can easily find yourself too close to the situation to fully understand how your customers are using them effectively. The best way to get a detailed look at how your technology is being consumed, and even where it can be improved, is to ask your users directly.

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[Video] TSIA’s President and CEO Speaks at Gainsight Conference

TSIA

J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

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The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 25
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The Big UX Impact You Can Make With Just a Few Words

UserTesting

When we think about designing a great user experience, it’s easy to get caught up with all the things. The fonts, the colors, the overall design, the content. Everything. But there’s another component to UX that can instantly delight—or disappoint—your … The post The Big UX Impact You Can Make With Just a Few Words appeared first on UserTesting Blog.

UX 20
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Is your phone replacing your wallet?

UserTesting

It was a Wednesday afternoon, and that meant food trucks would be lined up outside the office for lunch. I had a craving for Pad Thai, and it just so happened the Thai truck was right there waiting for me. … The post Is your phone replacing your wallet? appeared first on UserTesting Blog.

Blog 20
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How to Get Rapid User Feedback on Your Mobile App Prototype

UserTesting

You’d never publish an app without QA testing it. But QA testing alone won’t tell you whether your real users are going to understand (or like) your product —or whether you’ll be condemned to months of one-star reviews and correcting … The post How to Get Rapid User Feedback on Your Mobile App Prototype appeared first on UserTesting Blog.

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Use Cases for Apache Cassandra®

There’s a good reason why Apache Cassandra® is quickly becoming the NoSQL database of choice for organizations of all stripes. In this white paper, discover the key use cases that make Cassandra® such a compelling open source software – and learn the important pitfalls to avoid. From understanding its distributed architecture to unlocking its incredible power for industries like healthcare, finance, retail and more, experience how Cassandra® can transform your entire data operations.

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How to Get Rapid User Feedback on Your Mobile App Prototype

UserTesting

You’d never publish an app without QA testing it. But QA testing alone won’t tell you whether your real users are going to understand (or like) your product —or whether you’ll be condemned to months of one-star reviews and correcting … The post How to Get Rapid User Feedback on Your Mobile App Prototype appeared first on UserTesting Blog.

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5 Ways to Improve Your Startup’s User Experience

UserTesting

Today’s guest post comes from veteran startup founder Hernán Amiune. Enjoy! The two scarcest resources for any entrepreneur are time and money. In the last ten years I’ve founded five startups and been an investor, and mentor, to many … The post 5 Ways to Improve Your Startup’s User Experience appeared first on UserTesting Blog.

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5 Leadership Lessons Learned from Jeff Weiner

Sachin Rekhi

One of the most rewarding experiences I’ve had at LinkedIn is the opportunity to see Jeff Weiner’s leadership in action. His disciplined approach to leadership has transformed the concept in my mind from an amorphous set of soft skills to a key competitive differentiator in scaling organizations. I thought I’d share five of the most important such lessons Jeff has imparted on me. 1.