June, 2021

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Should you really be using machine learning?

Mind the Product

Used properly and in the right place, Machine Learning (ML) is an incredible tool to bring value to your product and your users. But how can you use the five product risks—value, usability, feasibility, viability, and ethics—to know if the opportunity is right for ML? Andy Kelly on Unsplash Whether it’s checking your online transaction for fraud [.] Read more » The post Should you really be using machine learning?

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What Is Motivation? You’ve Probably Been Thinking About It All Wrong

Nir Eyal

The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.

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Core Concept: What Roles are Represented in a Product Trio?

Product Talk

In this short video, I address the most common question I’ve received since releasing my book Continuous Discovery Habits: Why didn’t you include my role in the product trio ? You can watch the video or read a lightly edited transcript below. Who should you include in your product trio? Does a product trio exclude everyone else from discovery decisions?

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The Power of Product Operations—and Why You Need it Now

280 Group

Today’s Reality Check. Congratulations! Your product and business are thriving and growing! Your product is successful and maturing, with many customers and demands. Soon, your workload could be twice its current size. Unfortunately, what got you here almost certainly won’t carry you forward and allow you to scale. The “cracks” are starting to show….

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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That would be a hard NO

The Product Bistro

A little history. When I originally bought my Honda S2000, I became very interested in keeping it in great condition, and to do that, I picked up a habit of detailing. It was fun, relaxing and rewarding practice, a Saturday ritual to wash, and clean my car, with waxing happening several times a year, and […].

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The Two-minute Quiz That’ll Help You Prioritize Product Management Tasks

Alchemer Mobile

We all want to be as efficient as possible, but it’s not easy—especially as your list of product management tasks grows. Are you stuck on your list of product management tasks? Unsure how to tackle a new request or bug? If you have two minutes to spare, we can help! Run your task through our two-minute quiz and we’ll help you prioritize it. How the quiz works.

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Common product discovery pitfalls and how to avoid them

Mind the Product

Product discovery pitfalls, have you fallen foul of one? If your answer is yes, you’re forgiven, because the list is long and you’re only human! But, as product people, it’s our job to be aware of the hidden hurdles and do product discovery the right way. Here we share 6 common product discovery pitfalls and [.] Read more » The post Common product discovery pitfalls and how to avoid them appeared first on Mind the Product.

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Core Concept: Collaborative Decision-Making in a Product Trio

Product Talk

In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? You can watch the video or read a lightly edited transcript below. Do product trios really work? What do they do when they can’t agree? Who really gets to make the decisions?

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8 Reasons Insurance Companies Must Up-Level Their Product Managers’ Skill Sets in 2021

280 Group

Download the Brief: Insurance Trends and Their Implications for Product Management & IT. When it comes to adopting digital tools and technologies, it’s “full steam ahead” for businesses in every sector. In fact, according to 2021 research from Flexera, 54% of companies worldwide said they are prioritizing digital transformation, while 49% are prioritizing cybersecurity.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Sherlock Holmes Revisited: Six Lessons for Product People

The Product Coalition

“To a great mind, nothing is little.” — Sherlock Holmes Continue reading on Product Coalition ».

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How we approach remote employee onboarding at Intercom

Intercom, Inc.

We want to give our employees the best possible start to their Intercom careers. That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. At the start of March last year, as the scale of the threat became more apparent, we realized we had to transition our in-person employee onboarding experi

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7 Collaboration Tips for Remote Product Teams

Alchemer Mobile

Product teams deliver value through collaborating to solve problems. Even if a remote-first approach isn’t the primary goal, for most high-performance product teams, some combination of co-located and remote team members is the future. We’ve mostly gotten comfortable with working remotely, but many remote product teams’ strategies lack in at least one area of collaboration.

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Making your products trustworthy – Nathan Kinch

Mind the Product

You’ve optimised your product to solve a problem for your users. You’ve refined the sales funnel, built for scale, and made sure that accessibility is baked in from the start. Great job! But what about ensuring that your customers can trust it? We talked with Nathan Kinch, an Entrepreneur and Digital Trust Expert, about the big [.] Read more » The post Making your products trustworthy – Nathan Kinch appeared first on Mind the Product.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Hey Product Management, Strategic Direction is Yours for the Taking. Here’s How!

Product Management University

If you’re waiting for someone to crown your product management team the kings and queens of strategic direction, you better get a nice comfy chair with all the reclining, heating and massaging accoutrements because you’re in for a long wait! Strategic direction is all about influence, and influence is all about earning the trust and credibility of your colleagues across the organization from top to bottom.

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New Updates to 280 Group In-Person Product Management Training Courses

280 Group

View our Training Calendar to check out the next in-person course. What the Pandemic Has Taught Us about Teaching and Learning. Over the past 18 months, the world has undergone tremendous change, and 280 Group is no different. We made large investments in our live online courses , to ensure a phenomenal learning experience, regardless of location. And we learned a lot in the process!

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Five Mental Models to Improve Your Product Sense and Decision-Making

The Product Coalition

Prefer watching your insights? Check out the 10-minute video version of this blog post. [link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. The data is inconclusive. Your support team is asking for more time. Are you being data-driven? What about your product intuition? These types of feelings are not uncommon for PMs.

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Tackling the problem: A simple three-part framework to align your team’s efforts

Intercom, Inc.

At Intercom, we start with the problem. But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. We start every project with a problem statement that answers these questions: . What outcome does the customer want?

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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Webinar: 5 Mobile Customer Feedback Strategies for Finance Apps

Alchemer Mobile

Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few tap into their app’s full potential, leaving missed connection opportunities on the table. If you’re in finance, it’s time to reevaluate how you use your app for feedback collection and relationship building. In this webinar, Veronica Rosenberg, Manager of Apptentive’s Customer Success team, and Marta Mueller, Apptentive Customer Success Manager, share the strategies the world’s

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Using discovery methods to create products that people actually want by Jenny Shirey

Mind the Product

Have you ever made a product or feature that no one wanted? In this ProductTank San Francisco talk, Jenny Shirey, then Senior UX Manager at Splunk, explains how product people can avoid this problem by showing us how to use product discovery the right way. The key points of her talk include: We are not our users [.] Read more » The post Using discovery methods to create products that people actually want by Jenny Shirey appeared first on Mind the Product.

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How A Product Management Internship Built A Future Career with Home Depot.

Product Management Unpacked

“I’m actually a pretty avid DIY-er,” confides Pranita Ramakrishnan, MS of Product Management, Carnegie Mellon University, Class of 2019. “I grew up in a family where if you didn’t take a trip to Home Depot twice a month to get some type of materials for a project, something was wrong.”. When Home Depot came to the Carnegie Mellon campus to interview Product Management intern candidates, Pranita’s interest was piqued.

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Product Operations — You Asked, We Answered

280 Group

This month, we presented the webinar, The Product Operations Powerhouse—and Why You Need it. You can view the accompanying blog post as a primer to learn about the value of the ProdOps practice. We received so many great questions on the topic and have included answers to the top questions down below. Thank you all for engaging in our webinar! Q&A.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

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Why Accessibility Matters in a Post-Pandemic, Majority-Digital World?

The Product Coalition

A practical look at how and why software designers can ensure digital services can be used by everyone. For much of the past year, life in countries around the globe have been in a coronavirus-driven lockdown. Friends gathered online instead of in bars and pubs. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

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Tough Love Tuesday: Strava’s Missed Opportunity to Drive Mobile App Retention and Gain Actionable Product Feedback

Alchemer Mobile

On the last Tuesday of every month, our team gives some tough love to our favorite apps. That’s right, we’ll be going through some of our most beloved mobile apps and discussing what they’ve done well and what could be improved – all done with love! This week, we’re talking about Strava and how they’re missing an opportunity to drive mobile app retention from analyzing and acting on product feedback.

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What is product? The past, present and future of our craft

Mind the Product

This article looks at the future of product practice and product management — at how far we’ve come, our present-day understanding of product, and the challenges we still need to meet. It should help you, as a product person, to better understand:- Why we keep asking “what is product management?” and why we find it so [.] Read more » The post What is product?

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Use Cases for Apache Cassandra®

There’s a good reason why Apache Cassandra® is quickly becoming the NoSQL database of choice for organizations of all stripes. In this white paper, discover the key use cases that make Cassandra® such a compelling open source software – and learn the important pitfalls to avoid. From understanding its distributed architecture to unlocking its incredible power for industries like healthcare, finance, retail and more, experience how Cassandra® can transform your entire data operations.

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8 Companies with the Best SaaS Onboarding Experiences

Userpilot

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? Who can we turn to for some inspiration? The answer isn’t always so straightforward. When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .

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The 25 Micro-Habits of High-Impact Managers

First Round Review

Sharp folks from across the First Round community share the small habits that great managers do, including delivering feedback with care, opening up about failure, and sending praise up the chain.

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7 Essential Steps to Follow When Starting an Online Marketplace

The Product Coalition

Photo by Jukan Tateisi on Unsplash Online marketplaces are a hot trend now?—?such names as Amazon, Etsy, or eBay are on everyone’s lips. There is no wonder that more and more people want to create their alternatives to the existing e-commerce platforms. In this blog post, I will share the step-by-step guide to building an online marketplace. I hope that with guide the process of development of a marketplace will become clearer for you. 1.