Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? Though automation is essential for business growth , you should choose the right one that suits your budget and meets your requirements. In this guide, you’ll learn about the best automation tools you should be using in your SaaS. So let’s get started! TL;DR. SaaS automation is a way of making manual processes automated with the use of a SaaS service.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Product Innovation Educators

AUGUST 29, 2022

How product managers can understand their customers better than anyone else. If you have listened to me before, there is a good chance you’ve heard me say we need to fall in love with the customer’s problem, not our solution. Getting enamored with our solution can distract us from the customer experience. Instead, the customer experience is a component of what creates value for customers.

Customer Experience 98

Customer Experience User Friction User Testing Analytic Tools 98

Roman Pichler

AUGUST 16, 2022

Listen to this article: [link]. What is Empathy and What is It Not? Empathy is our capacity to understand other people’s feelings and needs, to take the perspective of another person. Empathy entails a warm-hearted, open, and kind attitude. This does not mean, though, that you must like the other person and that you must be happy and smiley all the time—nor does it mean sugar-coating messages, only telling people what they want to hear, and putting up with issues.

Product Management 273

Product Management Product Manager Product Research Customer Experience 273

Mind the Product

AUGUST 25, 2022

Product and market analysis are important to creating, managing and further growing a product. For all it is worth, your product can remain in the market eternally as long as it serves a purpose, and consumers are constantly buying, using, and referring others to your product. This is where product-market fit comes in. [.] Read more » The post Measuring the product-market fit appeared first on Mind the Product.

User Testing 184

User Testing Product Marketing Marketing Reference 184

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

dscout People Nerds

AUGUST 24, 2022

Research performance gives the appearance of offering credible research with none of the actual benefits. Here’s how to spot and prevent it.

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280 Group

AUGUST 9, 2022

For our next installment of the Women in Product Management Series I interviewed Lisa Yokoyama, Head of Product for Amex Digital Labs at American Express. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into Product Management? . After undergrad , I went into the Peace Corps then worked at an international health NGO in DC.

User Testing 296

User Testing Research Software Feedback Software Product Research 296

Intercom, Inc.

AUGUST 11, 2022

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

Data Visualization 237

Data Visualization Download Customer Experience Strategy 237

The Product Coalition

AUGUST 26, 2022

How to Create a Stunning UX/UI Design Using Gestalt Principles The laws of psychology in design. The design of applications is based not only on aesthetic perception but on scientific laws as well. Some people say that user experience is an invention of designers willing to increase the budget of a project. But an interface without UX is like a Tesla without batteries: you can turn the steering wheel but you can’t drive away.

UX 149

UX Research Software User Testing Customer Experience 149

Mind the Product

AUGUST 12, 2022

We are only nine weeks away from our flagship event, #mtpcon London! What’s more, it’s 10 years old this year, with the first-ever #mtpcon happening in October 2012. Our London stage has played host to an exceptional group of product speakers over the past decade, so each week in the run-up to this year’s event, we’ll [.] Read more » The post Learnings from London: Marty Cagan on making products customers love appeared first on Mind the Product.

Events 218

Events 218

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Sachin Rekhi

AUGUST 23, 2022

The hardest part of bringing a new product to market is always the elusive hunt for product/market fit. Marc Andreessen describes product/market fit as "being in a good market with a product that can satisfy that market". I've dedicated my entire career to five such hunts across the three startups I co-founded as well as the new products I built at LinkedIn and Microsoft.

User Testing 147

User Testing Product Marketing Marketing Customer Experience 147

Product Management Today Submitted Articles

AUGUST 28, 2022

Google defines a mentor as “someone who helps you see a clearer path, beyond obstacles, uplifting and guiding you towards your goals”…

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280 Group

AUGUST 30, 2022

How and why did you break into Product Management? . Having started my career as a beer marketer, I needed some way to redeem myself! . My time with Anheuser-Busch was a great learning experience which soon led me to become partner in a Mar-Com firm , leading the creative teams. For a half dozen years , I met with Product Managers who had come seeking creative for their new product launches.

Consulting 156

Consulting Research Software Product Management Product Manager 156

Intercom, Inc.

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. With increasing business costs and reduced headcount, companies are feeling the squeeze as they also grapple with rising consumer expectations. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Analytic Tools

The Product Coalition

AUGUST 8, 2022

The story of how the first product of the information age was created and found product/market fit. During the 1400s, Europe was still recovering from the Black Death- with up to 2/3 of the population lost. The Church burned Joan of Arc burned on the stake. Many considered lenders vile. The average lifespan was only 35. Half of all people died before 16.

Technical Review 142

Technical Review Development Team Review User Testing Research Software 142

Mind the Product

AUGUST 8, 2022

In the second of this two-part series on data management we look at how the data you collect should be presented and shared with stakeholders and why getting this right is important. We also look at how you can use data to make better roadmap decisions and how data can help with stakeholder management. The [.] Read more » The post Data management: store and share appeared first on Mind the Product.

Management 200

Management Management Roadmap Presentation 200

The Product Guy

AUGUST 28, 2022

Tune your understanding of the customer, the feedback, connect it to real solutions. Watch and learn more from product management expert, Don Ross.

Feedback Software 120

Feedback Software User Testing Customer Feedback Product Management 120

Product Management Today Submitted Articles

AUGUST 11, 2022

Jan Raz, Senior Product Director for B2B Portfolios, discusses the best way to handle new product discovery.

Product Research 147

Product Research B2B 147

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

Dragonboat

AUGUST 6, 2022

Executive Summary A BHAG (pronounced “bee hag”) stands for Big Hairy Audacious Goal. It’s a simple yet powerful phrase that teams immediately connect with. Consider the following examples: Starbucks: Become the most recognized & respected consumer brand in the world NASA: Land humans on the moon Amazon: Every book, ever printed, in any language, all […].

Roadmap 118

Roadmap Branding Books 118

Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. We’ve never strayed from our vision, and we’ve stuck to our values – that’s allowed us to attract incredibly talented, innovative people with different, invaluable perspectives, to achieve our mission of making internet business personal. “ 92% of our employees said they would

Product Research 211

Product Research Presentation Vision Development 211

The Product Coalition

AUGUST 14, 2022

You probably have played an escape room game before. If you haven’t the purpose of an escape room is to discover clues, solve puzzles, and accomplish tasks to reach a specific goal in a limited amount of time. There are some striking similarities between playing an escape room game and running a product discovery. So if you are looking for a nice team event, sponsored by the company, that is both engaging, motivating and useful for work, look no further and let me help you get the budget.

Product Research 141

Product Research Research Software User Testing Customer Experience 141

Mind the Product

AUGUST 16, 2022

It seems like everyone on the product scene is about launching brand new products in large organisations, however on this weeks podcast, we speak with Ben Sehl, Senior Product Lead from Shopify to hear his thoughts on doing this in the most effective ways. [.] Read more » The post Launching new products inside Shopify – Ben Sehl on The Product Experience appeared first on Mind the Product.

Product Research 196

Product Research Branding Product launches Leadership 196

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

Product Innovation Educators

AUGUST 15, 2022

Misconceptions about Jobs to be Done – for product managers. Today we are talking about a popular and often misunderstood product management tool—Jobs to be Done (JTBD). Joining us is the originator of Jobs to be Done, Tony Ulwick. I first discovered Tony through his book What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services.

Research Software 109

Research Software Product Research User Testing Data Visualization 109

svpg

AUGUST 16, 2022

By Martina Lauchengco The Market Side of Product/Market Fit I see so many companies find an initial beachhead of customers, think they have product/market fit, and then find their growth stalling. It’s never about just one thing. But it’s often because not enough attention was paid to market fit. Discovering the product and its market. The post Market Fit appeared first on Silicon Valley Product Group.

User Testing 108

User Testing Marketing Product Marketing 108

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox. Why is the Review so important? Because it ensures that the team members and their stakeholders are in sync on the priorities, the work being done, and the value being created.

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their

Magazine 211

Magazine Leadership Vision Naming 211

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The Product Coalition

AUGUST 28, 2022

Product leader Paul Yokota talks about work experiences, and the launch of version one of the Animoto Marketing Video Builder. Continue reading on Product Coalition ».

Marketing 145

Marketing Product launches Development Product Management 145

Mind the Product

AUGUST 4, 2022

If you have ever considered delving into an NFT project, know that there will be some culture shocks — it might take a while to wrap your head around the basic verbiage. After that, there were three main culture shocks that product design leader, Ziyun Liang learned. [.] Read more » The post NFT: the new playground for product designers appeared first on Mind the Product.

User Experience 194

User Experience Customer Experience UX Product Management 194

Mixpanel

AUGUST 9, 2022

User onboarding is a critical part of your product’s success. Without an effective and engaging onboarding process, adding and retaining customers becomes extremely difficult. By the end of the onboarding process, users should understand your product’s value, be on their way to getting started, and have everything they need to continue diving deeper into its functionality. .

Onboarding KPIs 111

Onboarding KPIs User Testing Customer Feedback Customer Experience 111