Lead on Purpose

SEPTEMBER 4, 2017

Many product managers have begun their tenure with an up-and-coming company by hearing the phrase, “We want you to be the CEO of the product.

Product Management 189

Product Management Product Manager Management Management 189

bpma ProductHub

SEPTEMBER 4, 2017

By John Zilch – This blog post is based on an interview conducted with Brian Lawley, the CEO and Founder of the 280 Group. He is the author of six best-selling books, Product Management for Dummies, Optimal Product Process, The Phenomenal Product Manager, Expert Product Management and 42 Rules of Product Management and is the former President of the Silicon Valley Product Management Association (SVPMA).

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Events User Testing Presentation Customer Experience 150

Mind the Product

SEPTEMBER 8, 2017

Thanks for another amazing year – we’re thrilled to announce our 2018 dates for the Mind the Product conferences – and in plenty of time for you to add them to your plans (and budgets!) for next year: #mtpEngage Hamburg, April 20. Our regional mini-conference returns to Hamburg in April – come check out our 4 keynotes and 12 sessions with 300 peers at MTP Engage Hamburg !

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Workshop Leadership Events Product Management 149

The Product Guy

SEPTEMBER 7, 2017

In a recent live stream from one of our mentors of The Product Mentor , Bennett Morrison, lead a conversation around “Measuring Product and Development”. We are always looking for more product mentors from all around the world. Signup to be a Mentor Today! View the live stream…. About The Product Mentor. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Bet

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Development Enterprise Product Management Product Manager 114

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Street Smart Product Manager

SEPTEMBER 2, 2017

It’s amazing how often product managers forget a simple, yet fundamental truth: Our job as product managers is not just to build features users want… Not just to prioritize the roadmap… Not just to spend time talking with customers… Not just to ensure a successful release… Those activities are important, of course. But they don’t […].

Product Management 90

Product Management Product Manager Management Management 90

Mind the Product

SEPTEMBER 4, 2017

Examples of platforms are all around us. Businesses that have been successful at building platforms have disrupted traditional companies and scaled quickly. AirBNB, Amazon, Salesforce, and Uber are just some examples of platforms that have become massively successful in recent years. You’ll find platforms across many industries, from transportation to book publishing.

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Analytic Tools Feedback Software Data Visualization Technical Review 102

The Product Guy

SEPTEMBER 3, 2017

Out of the hundreds of nominations, and amazing finalists, the 7th annual winner of The Best Product Person is … Chris Butler. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group. Take a moment and congratulate The Best Product Person of 2016: Chris Butler. ( tweet ).

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Product Management Product Manager Management Management 87

Amplitude

SEPTEMBER 5, 2017

Like general product management, the role of mobile product managers emerged out of a need to serve the changing face of tech. It’s a specialized role that requires specialized skills that cater to mobile products. The relationship between manager and product is a tight one. As a mobile product manager, you have to stay abreast of the market and make adjustments quickly.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

Roadmunk

SEPTEMBER 7, 2017

One of the most popular roadmaps in our template library is the technology roadmap. Now, ‘technology” is kind of a loosey-goosey moniker—but the ambiguity is a result of its broad application (and this broad application also happens to be why this roadmap is so popular). A technology roadmap illustrates how an organization’s goals will be achieved through the development, deployment and use of software and/or hardware.

Analytic Tools 61

Analytic Tools Technology Roadmap Data Visualization 61

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Hutwork

SEPTEMBER 8, 2017

When you’re managing a product, there are a variety of tools and processes that help you track your product like a timeline creator. Tools and processes can vary depending on the industry you’re in. However, one thing that’s constant across companies and industries is the use of a product timeline. A timeline shows what you’re going to accomplish, when you’re going to do it, and where you are status-wise at any given moment.

Data Visualization 54

Data Visualization Feedback Software Presentation Dashboard 54

Business of Software Conference

SEPTEMBER 6, 2017

Let your fingers do the walking. The Yellow Pages is to stop printing its famous yellow directory after 51 years. Once a behemoth with an unstoppable sales force, the Yellow Pages was the only place you could go to find out stuff. It also spent a fortune on TV advertising. Their ‘JR Hartley’ ad is often cited as one of the best of all time.

Advertising 52

Advertising Events Marketing Blog 52

Karan Peri

SEPTEMBER 3, 2017

Key practices you can establish today to help your product win Fresh and innovative ideas are important. Backing these ideas with consistent and solid execution is indispensable. But, innovative ideas backed by solid execution without continuously collecting evidence is futile. Making an idea eventually work in peoples hands is a lot of work. Good news is that putting in this work early on and at the right cross-sections while building the product can save rude awakenings (and cold sweats!

Customer Experience 52

Customer Experience User Testing Customer Feedback Product Research 52

Johanna Rothman

SEPTEMBER 4, 2017

In Part 1 , I wrote about thinking in feature sets and how to quickly create a feature set of—with any luck—smaller features. That’s because features don’t arrive at the same rate and they change in value, during a quarter. Because features change in value and because some feature sets need to deliver value on a more regular basis, the real roadmap looks more like this graphic, “When the Agile Roadmap Changes.” Note that the top line feature set has more featu

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Roadmap Agile User Testing Customer Feedback 57

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Analytic Tools

Product Innovation Educators

SEPTEMBER 8, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Soft skills you need to be a successful product manager. I’ve often wondered how the so-called “soft skills” – those that involve dealing with other people – were named soft. Most of us recognize them as the hardest skills to learn and implement.

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Data Visualization Product Management Product Manager User Testing 48

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Presented as an emerging technology that is ‘On the Rise’, Gartner defines software usage analytics as “ the detailed tracking and analysis of users ’ interactions within a software application, used to understand both the behavior of individual users and of users in aggregate.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

dscout People Nerds

SEPTEMBER 6, 2017

Aryel Cianflone, host of the Mixed Methods podcast, on building a researcher community, the future of UX, and the power of personal stories.

UX 49

UX 49

Johanna Rothman

SEPTEMBER 6, 2017

In Part 1 , I wrote about thinking in feature sets so everyone could see smaller chunks of work. (If you can see them, you might be able to plan for smaller and deliver smaller.). In Part 2 , I suggested smaller rolling waves than an entire quarter (two months, or preferably one month) so people could see what they might deliver as those small chunks.

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Roadmap Agile Management Management 51

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

Product Innovation Educators

SEPTEMBER 4, 2017

How Product Managers and Innovators Can Validate a Product Concept for a Target Market. Creating a successful product requires a diverse set of skills and one of them is properly validating a product concept. One form of this is market validation — understanding what a market segment values in the form of a product that solves a meaningful problem.

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User Friction Marketing Feedback Software User Testing 48

TSIA

SEPTEMBER 8, 2017

Customer journey maps are typically the result of a business planning exercise to better understand B2C customer experience sequences. With journey maps in hand, suppliers can then purposefully control and optimize the interactions to improve supplier outcomes in typically narrow circumstances. However, the customer journey for a large technology buyer is complicated and dynamic.

Analytic Tools 40

Analytic Tools Customer Experience B2C Reference 40

Bain Public

SEPTEMBER 3, 2017

Empathy is key to building great products. Give it to your office community, and they will love you. Be a good listener. Encourage them to talk about their product ideas. Talk in term of their interests, let them feel that the idea is theirs and use it to firm up your roadmap. The empathic component is what makes a product manager special. In a field that values objective performance, spending your time on empathic interaction is perceived as a waste of time because is not measurable.

User Testing 40

User Testing Roadmap Product Research Customer Experience 40

Johanna Rothman

SEPTEMBER 7, 2017

One of my clients was trying—valiantly—to make their quarterly planning sessions work. They prepared, getting the big hotel room. They had plenty of supplies. The planning even went well. However, within two weeks, their plan had no relation to reality. That meant that for the next ten weeks, the product owners were “on their own.” And, because the product managers were out of the office so much, they had a terrible time deciding what to do to benefit the entire program.

Customer Feedback 51

Customer Feedback User Testing Roadmap Agile 51

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

UserTesting

SEPTEMBER 8, 2017

UserTesting is proud to be an exhibitor at INDUSTRY: The Product Conference in Cleveland, Ohio from September 13-15th. INDUSTRY is a great opportunity for product managers from across the country to gather and share the latest disruptive trends in product … The post Join UserTesting at INDUSTRY: The Product Conference appeared first on UserTesting Blog.

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Product Research Blog Product Management Product Manager 23

TSIA

SEPTEMBER 7, 2017

Successfully transitioning your business model from “CapEx,” where customers pay up front for your solution, to an “OpEx” or subscription model where your customers pay over time and your revenue becomes ratable is not easy. And, it’s not just the transition in your revenue model that’s difficult­—it’s also not simple to generate GaaP profits once you have substantially pivoted.

Customer Experience 40

Customer Experience 40

The Accidental Product Manager

SEPTEMBER 4, 2017

If There’s A Parade, Then It Must Be Labor Day! In the U.S. it’s the week of the Labor Day holiday (on Monday). Since a lot of you will be making the most of this last gasp of summer, I’m going to join you and take the week off. Enjoy your holiday and we’ll pick our discussions up again next week, same place, same time! – Dr.

Product Management 11

Product Management Product Manager Management Management 11

Userzoom

SEPTEMBER 6, 2017

Looking for a great UX podcast? Season 2 of Mixed Methods starts September 7th. “Mixed Methods is a podcast interested in the how’s and why’s of user experience research. Through interviews with industry experts and hands-on trial and error, we indulge and celebrate curiosity. Expect to test assumptions, examine methods, and engage in some old fashion experiments.” Are you a fan of #UX?

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UX User Testing Research Software Government 48

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

UserTesting

SEPTEMBER 8, 2017

UserTesting is proud to be an exhibitor at INDUSTRY: The Product Conference in Cleveland, Ohio from September 13-15th. INDUSTRY is a great opportunity for product managers from across the country to gather and share the latest disruptive trends in product … The post Join UserTesting at INDUSTRY: The Product Conference appeared first on UserTesting Blog.

Product Research 22

Product Research Blog Product Management Product Manager 22

TSIA

SEPTEMBER 5, 2017

It’s no secret that great customer service is growing harder and harder to deliver. Customer expectations are rising and there is a lot of pressure for support organizations to deliver more with less. Surveyed IT support organizations report that ticket volumes are up 57% over the past year, and yet headcount has remained flat. In addition to having more tickets, the issues they are working on are becoming increasingly more complex as customers demand support across more devices.

Reporting Tools 40

Reporting Tools 40

UX Studio

SEPTEMBER 5, 2017

Every product uses rewards, even if they are not designed for conscious use. Rewards provide users positive feedback. These small points of happiness encourage people to step forward. If used properly, rewards can boost engagement and create a better product experience. When misused, they can cause addiction and nervousness, which is why all product people should know how they work.

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Customer Experience User Testing Customer Feedback Product Research 97