The Product Coalition

AUGUST 29, 2018

Align everyone in sales, marketing, product, customer success, and professional services. Photo by Jungwoo Hong on Unsplash You’ve been planning this launch and everyone involved in the process knows everything they need to know. Or, do they? In addition to Sales, Professional Services, Customer Success, Support teams need to be part of communication and alignment plan since they work with customers and prospects more often than you think.

Customer Experience 68

Customer Experience Certifications Product launches Demo 68

UX Studio

AUGUST 28, 2018

Do you love user personas? Turns out, not everyone is a fan. At UX studio, we recently had a great conversation about user persona creation which showed us that most designers and researchers have their doubts. We still think personas have proven themselves a necessary technique, but where does the controversy come from and how can we create good ones?

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User Testing Customer Experience Customer Feedback Research Software 99

The Product Coalition

AUGUST 27, 2018

Has the spirit of being agile been lost behind a mountain of rules? Agile vs. Being Agile Agile became popular shortly after ‘The Agile Software Development Manifesto ’ was published in 2001. Companies who focused on being agile saw great success, and others wanted to follow suit. Organizations began looking to consultants to help them become more agile, and an entire Agile industry was born.

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Agile Weak Development Team Software Developers Software Development 105

Mind the Product

AUGUST 31, 2018

Do you ever feel like breaking up with your roadmap? In his talk from #mtpcon San Francisco, C. Todd Lombardo takes on a topic that is emotional to most of us as product managers – the product roadmap. Why do we Ship the Wrong Thing? In modern product management, we have multiple frameworks and tools designed to help us understand what to build.

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Roadmap Vision User Testing Data Visualization 180

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

The Secret PM Handbook

AUGUST 27, 2018

People are always asking me “Hey, I have a product idea. May I run it by you and get your input?”. Of course, I say yes. They tell me the idea, and it’s usually “ a technical thing for some kind of team.”. And my response is, “Well, that sounds neat, but….” And then I ask some questions. The answers to those questions tell me if the idea is any good.

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Product Management Product Manager Marketing Management 218

Intercom, Inc.

AUGUST 27, 2018

In sales, it’s normal to spend hours rehearsing for an upcoming demo and fine-tuning the deck. But when it comes to the discovery call, many of us assume we can wing it. It’s strange because the discovery call is how we uncover critical information early in the sales cycle. Details like use case and a prospect’s fit for our solution help us prioritize our deals.

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Product Research Outbound Inbound User Testing 150

Mind the Product

AUGUST 30, 2018

For the past 7 years Mind the Product has run #mtpcon in London and San Francisco and #mtpengage in Hamburg – the biggest and best product management conferences in the world. We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks!

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Research Software User Testing Customer Experience Product Research 165

Product Management University

AUGUST 29, 2018

Nothing accelerates the sales process more than a presentation that simply “nails it.” Here’s a quick test to determine the B uyer R elevance Q uotient (BRQ) of your sales presentations. The Playbook: Go find a sales presentation you’d consider to be one of the best. Count the number of slides where at least 80% of the content on the slide is about the buyer’s business (not about the product).

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Presentation Education User Testing Product Research 113

The Product Guy

AUGUST 27, 2018

What do you think it takes to be a highly effective product manager? The answers may surprise you! Here, enjoy listening to a true product management expert’s perspective and check out more great product management information. Enjoy! Jeremy Horn. The Product Guy.

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Product Management Product Manager Management Management 102

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Intercom, Inc.

AUGUST 27, 2018

As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done. If you don’t have a process or tools in place to help scale your support team, you’ll be reinventing the wheel each time you onboard a teammate – redirecting precious time and resources away from the customers you should be helping.

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Customer Experience Technical Review Data Visualization Article 141

Andrew Chen

AUGUST 27, 2018

Remember all the “Uber for x” startups? A few years ago a ton of “Uber for x” startups got funded, but very few of them – maybe none? – worked out. It sounds good but ultimately most failed on the supply side. Let’s explore why. Rideshare has better economics, at the same acquisition cost. Rideshare is special. Acquiring a broad base of labor for driving is expensive, often $300+.

Startups 101

Startups UX Customer Experience Strategy 101

dscout People Nerds

AUGUST 29, 2018

dscout asked nearly 600 people the oft-debated question… and then asked them to record their answers in the moments they were chowing down. Here’s what our in-context research told us about the underlying, surprising reasons we just can’t shake the great “Is a hot dog a sandwich?” debate.

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First Round Review

AUGUST 27, 2018

While at Pinterest and Grubhub, Casey Winters relied on content loops, an overlooked path to growth. Now a scaling advisor to companies such as Eventbrite and Reddit, he shares a 5-step process and three more advanced strategies for using this approach to achieve steep and sustainable growth.

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Strategy 95

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Analytic Tools

Intercom, Inc.

AUGUST 30, 2018

When customers visit your website or use your app, there’s an opportunity to engage and connect with them to increase their likelihood of taking a desired action. Video is one of the best ways to capture someone’s attention, and when paired with our Custom Bots and apps, you can turn that attention into action, automatically. Whether it’s to help convert a key account, to promote your latest product, ask for feedback, or just prompt them to start a chat, video can help.

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Feedback Software Outbound Webinar User Testing 132

ProductCraft

AUGUST 28, 2018

If we ever looked into the history of product management, Greg Coticchia would probably be chronicled as one of the first trailblazers in the community. He’s spent many years all over the United States, consulting for product managers and helping out product teams in any way he could. Most recently, he’s written a book about. The post Full Transcript: Greg Coticchia on the Product Love Podcast appeared first on ProductCraft by Pendo.

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Pragmatic Marketing

AUGUST 30, 2018

In her book, “Thinking in Bets: Making Smarter Decisions When You Don’t have All the Facts,” Annie Duke started off with “Life is Poker, Not Chess.” Wow. Have you ever read a book that gave you a way of thinking that is just common sense, but you really needed someone to make it clear for you? Annie Duke’s book did exactly that for me. I couldn’t help but apply it to the world of pricing—over and over again.

User Testing 70

User Testing Differentiation Books Blog 70

Revulytics

AUGUST 28, 2018

On its recent earnings call, Spotify founder Daniel Ek revealed that Metallica is now leveraging data from the streaming music service to localize their performances, tailoring set lists based on the songs most popular among fans in that city. Digital Music News reported that Ek told those on a recent earnings call that, “We’ve never before been at a place in time where you could make as many informed decisions and understand your audience as well as we can do now as an artist.”.

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Data Visualization Events Analytic Tools Reporting Tools 80

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

Intercom, Inc.

AUGUST 29, 2018

A set of core values makes it easier for everyone to navigate behavioral expectations at Intercom, and for individuals to see how they might thrive here. As head of the Brand Studio , I’ve watched our team scale in a very short period of time. Defining a small set of true values is key to making sure teams like ours can grow and adapt quickly, without the need for demoralizing micromanagement.

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Branding Feedback Software User Testing Customer Feedback 132

First Round Review

AUGUST 28, 2018

While at Pinterest and Grubhub, Casey Winters relied on content loops, an overlooked path to growth. Now a scaling advisor to companies such as Eventbrite and Reddit, he shares a 5-step process and three more advanced strategies for using this approach to achieve steep and sustainable growth.

Strategy 84

Strategy 84

Pragmatic Marketing

AUGUST 29, 2018

In her book, “Thinking in Bets: Making Smarter Decisions When You Don’t have All the Facts,” Annie Duke started off with “Life is Poker, Not Chess.” Wow. Have you ever read a book that gave you a way of thinking that is just common sense, but you really needed someone to make it clear for you? Annie Duke’s book did exactly that for me. I couldn’t help but apply it to the world of pricing—over and over again.

User Testing 70

User Testing Differentiation Books Blog 70

ProductBoard

AUGUST 27, 2018

In our recent company announcement, we promised to share what we’ve learned along the way from our very first product prototype through to Series A. Here’s the first post in our new series! (Get them delivered to you ) Looking to acquire new users who will stick around for the long run? It’s all in your product onboarding. But not all onboarding is created equal, and.

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The Product Coalition

AUGUST 27, 2018

PMs should prepare for a future where many, if not most, of their teammates work in a different location Remote work has been building up steam for quite some time now. The advent of actually decent cloud-based productivity tools has made it easier to communicate and collaborate with teammates without being in the same room. Asana et al make task management easy and asynchronous, while Slack, Google Hangouts and more have made communication quick and in the best cases, personal.

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Data Visualization Product Management Product Manager Product Research 63

The Accidental Product Manager

AUGUST 27, 2018

Do consumers want to subscribe to cars or own them? Image Credit: Marit & Toomas Hinnosaar Follow. So I want you to think back to the last time that you bought a car. Just exactly how did you go about doing this fairly major task? If you are like most of us, you at least spent some time thinking about what you wanted. You thought about how much stuff you generally haul around, how many people you give rides to, and just exactly how far you tend to travel on a daily basis.

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Product Management Product Manager User Testing Transportation 66

Daniel Elizalde IoT Blog

AUGUST 27, 2018

The job of a Product Manager can be challenging at even the most mature companies. But how do you manage growth at a company experiencing rapid success? When business is booming, new challenges arise for getting features to market faster, scaling quickly, and differentiating your products from competitors. So how do you navigate growth as […].

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Product Management Product Manager Differentiation Management 67

The Product Guy

AUGUST 25, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

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Product Research B2B Agile UX 60

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

ProductCraft

AUGUST 28, 2018

How many days has it been since you last talked to a customer? Jeff Lash, vice president and group director of product management at SiriusDecisions believes this to be the very essential question for all PMs. This week on Product Love we talked about the fundamental mistakes that product teams often fall victim to, how PMs. The post Product Love Podcast: Jeff Lash of SiriusDecisions appeared first on ProductCraft by Pendo.

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Product Management Product Manager Management Management 66

UserInterviews

AUGUST 29, 2018

A great user story can guide you to a truly excellent product. But too many user stories are just made up. Build your user stories on real user insight.

Customer Feedback 71

Customer Feedback 71

TSIA

AUGUST 30, 2018

Over the past decade, revenue growth has been eroding for B2B technology providers and shifting to recurring service revenue as customers are looking to consume technology in new ways. These changing business models to technology-as-a-service (XaaS) present new challenges for Product Management. How will XaaS Product Management teams pivot their practices to effectively grow recurring revenue?

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