Mind the Product

JUNE 29, 2020

Where can product managers add value, specifically to better serve their team, which in turn makes for a more aligned and functional product team? The product manager’s role is ambiguous at the best of times, although as Martin Eriksson alluded to in his write-up A Decade in Product – a Retrospective, the definition of the [.]. Read More. The post 3 Things Product Managers can do to Serve Their Teams Better appeared first on Mind the Product.

Product Management 235

Product Management Product Manager Management Management 235

Product Management University

JUNE 30, 2020

Your customers don’t care about integrated products as much as you think, but you’d never know it. They never miss an opportunity to tell you “your products need to be better integrated” In reality, it’s just their roundabout way of telling you what they ultimately want – integrated workflows. Years ago, I was facilitating a customer advisory board for one of my clients.

Customer Experience 130

Customer Experience Customer Feedback Banking Product Research 130

ProductCraft

JUNE 29, 2020

When a customer starts using your product, they have certain expectations of how it will perform and what capabilities it should have. If the actual product experience doesn’t match these expectations, the chances that this customer will churn go up. This potential mismatch between reality and expectation is known as the value gap. What is. Read more » The post Product Management 101: The Value Gap appeared first on ProductCraft by Pendo.

Product Management 106

Product Management Product Manager Management Management 106

Userpilot

JULY 1, 2020

Feature activation can make or break your product. That's not an exaggeration. It doesn’t matter what features you build if your users aren't using them. And if they end up not using most of your product's features, then your product isn't providing enough value. That's what leads to churn. Customer retention and feature activation are closely linked.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Research Software 98

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Mind the Product

JUNE 30, 2020

In this ProductTank London talk, Brant Cooper, CEO and Founder of Moves the Needle gives some guidelines for dealing with uncertainty, no matter the size of a company, and reveals what soft skills can help product managers. Watch the video to see Brant’s talk in full. Or read on for an overview of his key points: [.]. Read More. The post Soft Skills for Product Managers by Brant Cooper appeared first on Mind the Product.

Product Management 131

Product Management Product Manager Management Management 131

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. Sadly often, they answer: Don't Make Me Think or Design of Everyday Things. That’s the moment I know that my interlocutor knows very (very!

Books 138

Books Technical Review Research Software Data Visualization 138

ProductCraft

JUNE 30, 2020

Retention is a key factor that can make or break a SaaS business, especially during an economic downturn. In the early 2010s, we all saw the risks of paying a lot upfront. B2C companies like Handy and Uber, for example, had amazing sign-on deals to acquire new customers. However, these ended up being disastrous for. Read more » The post Product Retention: How Your Go-to-Market Approach Impacts Churn appeared first on ProductCraft by Pendo.

B2C 59

B2C Marketing Research Software Product Research 59

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Your target audience should know how to reach out to you. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones. Are you looking to break into product management ?

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

The Product Coalition

JULY 2, 2020

Why the Famous Advice Telling you to Focus and say no is all Wrong Photo by Drahomír Posteby-Mach on Unsplash There is this standard piece of productivity advice out there telling you to “Say No”?—?to distractions, to people who try to pull you into their priorities and away from yours. The late great Steve Jobs famously said that “Focusing is about saying no”.

Startups 141

Startups Roadmap Books Positioning 141

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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

280 Group

JULY 2, 2020

For our next installment of the Women in Product Management series, I interviewed Heather Wiederstein, VP of Solutions Development (Head of Product) at Learning Ally. How did you get into product management? I joke with my team that none of us went to school to be Product Managers. We have fallen into it from some other role. I fell into it being a subject matter expert.

Weak Development Team 288

Weak Development Team Development Product Management Product Manager 288

Intercom, Inc.

JULY 2, 2020

This way of thinking about support is all about efficiency. If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers.

User Testing 253

User Testing Customer Feedback Customer Experience Research Software 253

Mind the Product

JULY 3, 2020

Stephen Culligan shares an honest and humorous tale of a ‘failed’ attempt to take on SAFe as a consultant in a large enterprise company, and the lessons that came out of the experience. Despite setting and aligning clear product, business and technical goals, employing modern product discovery techniques, and defining the North Star, the project [.].

Product Research 233

Product Research Enterprise Consulting Agile 233

Alchemer Mobile

JUNE 30, 2020

Lifestyle mobile app downloads have seen a surge in the last few months due to COVID-19. Everyone is stuck at home, therefore using their phones more than ever for things like fitness, meditation, DIY projects, and more. The first step to optimizing your lifestyle app for customer engagement is by understanding benchmarks. And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in!

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Analytic Tools

The Product Guy

JUNE 29, 2020

Establish KPI’s early, communicate often, rally the troops and COMMUNICATE the product value you are delivering. Watch and learn more from product management expert, Kirsten Jepson.

KPI 183

KPI Product Management Product Manager Management 183

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for support reps to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Mind the Product

JULY 2, 2020

The product manager is the voice of the user. In this ProductTank San Francisco talk, Yue Wu – Head of Product for Home & Local Services at Yelp – gives some stories and tips for understanding users and how to be more convincing as a product manager. This talk also includes a Q&A session at [.]. Read More. The post User Research for Product Managers by Yue Wu appeared first on Mind the Product.

User Testing 225

User Testing Product Research Product Management Product Manager 225

The Product Coalition

JUNE 28, 2020

Image courtesy: www.boldbusiness.com While Consumer App Designers have begun to increasingly use the understanding of human psychology to make their Apps more ‘effective’ in achieving their goals, its ultimate impact on users’ life is debatable. Rare are the Apps that genuinely attempt to do good to users and thus positively impact society at large.

Feedback Software 182

Feedback Software Customer Experience User Testing Customer Feedback 182

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

The Product Guy

JULY 2, 2020

Guest Post by: Alexander Berry (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Brad Popiolek]. Many product managers, including myself, often reflect and think hard around the areas which they need to invest in to progress in their career; is it A/B testing, data analysis, go to market skills? I think the most important skill that a product manager needs to master is the foundational skill of communication, it sounds simple but if you can master this skill then everything else seem

User Testing 180

User Testing Product Research Customer Experience Data Visualization 180

Intercom, Inc.

JUNE 27, 2020

For Pride week, our LGBTI+ teammates have been sharing their lived experiences, including their coming out stories, how they’ve stayed engaged with their communities in light of COVID-19, and what ways they feel allies can best support LGBTI+ people. We’ve been releasing these interviews as individual episodes for their Intercom colleagues to hear across the week.

Customer Experience 211

Customer Experience Inbound Customer Feedback Marketing 211

Mind the Product

JUNE 30, 2020

Working in product is a dream job for lots of people but sustaining a dream career certainly isn’t without challenges. There are problems around burnout, advancement, the challenges of specialisation, and in being a generalist. Jeff Gothelf has been there. He woke up one day and realised that his path forward as a design leader [.]. Read More.

Product Research 225

Product Research Feedback Software Technical Review UX 225

The Product Coalition

JUNE 28, 2020

The ability to do great work in the face of the unknown is one of the essential skills creative leaders, product makers, and forward… Continue reading on Product Coalition ».

UX 147

UX Leadership 147

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. That might seem obvious or naïve, but recent conversations with several B2B/enterprise clients suggest that it’s actually controversial. For context, enterprise tech companies tend to have a small number of large deals each quarter that really matter. ( B2B is lumpier than B2C.).

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Tyner Blain

JULY 3, 2020

When solving complex problems at scale, we use epics, features, and stories to align, focus, and coordinate the work of multiple teams to achieve the objectives of our organizations. An epic represents the investment decision to solve a tangible problem; a collection of epics together represent a broader investment decision to advance the organization’s strategy.

Construction 126

Construction Customer Experience Customer Feedback Vision 126

Mind the Product

JULY 2, 2020

The product manager is the voice of the user. In this ProductTank San Francisco talk, Yue Wu – Head of Product for Home & Local Services at Yelp – gives some stories and tips for understanding users and how to be more convincing as a product manager. This talk also includes a Q&A session at [.]. Read More. The post User Research for PMs by Yue Wu appeared first on Mind the Product.

User Testing 172

User Testing Product Research Product Management Product Manager 172

The Product Coalition

JULY 2, 2020

The Product <> Design relationship is one of the most important when it comes to building products without friction. For a smooth journey together, you need to know how to get along and play nicely! Product Management vs Product Design To those outside of tech, and even to some within, the meaning of different job roles can be confusing. Is a Product Manager not some kind of designer?

Weak Development Team 142

Weak Development Team Product Management Product Manager Data Visualization 142

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

Mironov Consulting

JULY 3, 2020

During my recent move, I was channeling Marie Kondo and cleaning out old office stuff when I uncovered some mementos from the 90’s and 00’s. They reminded me how companies often celebrate hierarchy but rarely longevity – the willingness and commitment to stay with a company long enough to have an impact. Back story: I joined a 20-person startup in 1998 as the first product person.

Startups 122

Startups Events Product launches Messaging 122

UserInterviews

JUNE 28, 2020

Your freshly updated map to the universe of the best user research tools to find gaps and overlaps in your stack.

Research Software 145

Research Software User Testing UX 145

Mind the Product

JUNE 30, 2020

If like us, you have absolutely no idea where the month of June went or what happened in it, we’re here to help with our latest Mind the Product Membership monthly roundup. From adapting your style as a leader and hacking confidence like a pro, to expert advice on OKRs and free book chapters from [.]. Read More. The post Monthly Members Roundup – June appeared first on Mind the Product.

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Books 167