What Product Managers Can Learn From Batman Begins
The Product Coalition
MAY 24, 2022
Taking action in the absence of perfect data Continue reading on Product Coalition ».
Sat.May 21, 2022 - Fri.May 27, 2022
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SaaS Onboarding KPIs: Measure & Improve Customer Effectiveness
Product Management Today Submitted Articles
MAY 24, 2022
SaaS Onboarding KPIs measure how fast your customers are getting value from your product & suggests steps to improve product quality.
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Product Waste and The ROI of Discovery
Mironov Consulting
MAY 24, 2022
Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement. Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.
How our infrastructure scales alongside our customers
Intercom, Inc.
MAY 25, 2022
We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. .
Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
How to build machine learning-based products
Mind the Product
MAY 26, 2022
In this article, written for product managers, data scientists, and engineering teams we cover some growth areas and ideas on how to achieve more impact while working on building ML-based products. [.] Read more » The post How to build machine learning-based products appeared first on Mind the Product.
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
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Fanimal Builds A Group Friendly Marketplace
Product Management Today Submitted Articles
MAY 24, 2022
What if he could build software which would aggregate the purchase information for those people who wanted to go to and event as a group?
What is first contact resolution (FCR)?
Intercom, Inc.
MAY 26, 2022
First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . Unlike “first call resolution”, a similar metric, first contact resolution examines your success across all channels, not just phone.
What we learned at MTP SF+Americas
Mind the Product
MAY 26, 2022
This week, thousands of product people from across the world came together both in-person and online for #mtpcon SF+Americas 2022. After a three-year hiatus of in-person events in the US, it was our first hybrid conference experience in San Francisco. Here’s a quick look at what we learned across the two days. [.] Read more » The post What we learned at MTP SF+Americas appeared first on Mind the Product.
A Manager’s Guide to Helping Teams Face Down Uncertainty, Burnout and Perfectionism
First Round Review
MAY 24, 2022
Uncertainty, burnout and perfectionism are holding teams back — Liz Fosslien is here to share tactical advice (and her signature witty illustrations) on how managers can help.
Entity Resolution Checklist: What to Consider When Evaluating Options
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Understanding the Metaverse Experience: Explained in Seven Layers
The Product Coalition
MAY 23, 2022
A breakdown of what a metaverse is, and the seven conceptual segments that make up a metaverse design The technological progress from Web 2.0 to Web 3.0 paves the way to develop unique Metaverse projects. The fundamental elements of Web 3.0, like decentralization, can seamlessly enhance usability, communication, and interoperability in a metaverse. As many metaverse projects are being introduced recently and many more are yet to come, it is acquiring prominence as a profit-yielding opportunity a
Intercom on Product: Facing the tech slowdown
Intercom, Inc.
MAY 25, 2022
I’m not going to sugarcoat it – it’s not looking good out there. In the midst of a harsh market sell-off, many tech organizations, even some which, up until a few months ago, had been raising new rounds or had runway to spare, have started to announce spending cuts, layoffs, hiring freezes, and slowdowns. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities.
Robotics and society by Cynthia Yeung
Mind the Product
MAY 27, 2022
In this #mtpcon SF+Americas keynote, Cynthia Yeung, Head of Product at Plus One Robotics, gets us thinking about human/robot interaction and how we might discover a deeper understanding of our own humanity through robotics and AI. [.] Read more » The post Robotics and society by Cynthia Yeung appeared first on Mind the Product.
A Product Manager’s Journey
The Product Guy
MAY 22, 2022
From engineering to product management leadership is a familiar product management career path that interests many. Watch and learn more from product management expert, Benny Reich.
The Big Payoff of Application Analytics
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
How To Include Accessibility In Your Digital Product Development Cycle
The Product Coalition
MAY 22, 2022
Action steps for product managers and development teams Continue reading on Product Coalition ».
What is customer onboarding?
Intercom, Inc.
MAY 26, 2022
Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean? Customer onboarding programs differ by product and target customer.
What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience
Mind the Product
MAY 24, 2022
On this week’s podcast, we speak to Lily Smith, Head of Product and Gro… wait…that name sounds familiar? For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective. With her many years of experience working in [.] Read more » The post What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience appeared first
What Coke’s Bottle Cap Innovation Reveals About What People Want
Gainsight
MAY 24, 2022
Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What do you want for dinner?” “I don’t care, you choose,” you know that every decision that gets made is a tiny miracle. . Inevitably, decisions create outbursts. Product managers know this all too well.
IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk
Advertiser: Revenera
In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
Welcome to Productboard, SatisMeter!
ProductBoard
MAY 26, 2022
As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs. Achieving true customer-centricity is far from easy, especially when customer data is.
What is an MQL (Marketing Qualified Lead)?
Intercom, Inc.
MAY 25, 2022
A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. . Marketing-qualified leads have registered interest in a brand’s products or services by engaging with a brand’s marketing efforts, such as by downloading content assets, filling out an outline form, or adding items to a shopping cart (without checking out). .
Build what matters with vision-led product management
Mind the Product
MAY 23, 2022
In this #mtpcon Digital Americas session, CPO at WHOOP and author Ben Foster, explains how to think and operate like a true product leader regardless of your level or title. [.] Read more » The post Build what matters with vision-led product management appeared first on Mind the Product.
How To Improve Customer Retention and Reduce Churn With Proactive Engagement?
Userpilot
MAY 26, 2022
Customer engagement is a key factor in SaaS growth. A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Let’s get started! TL;DR. Proactive engagement is a means of providing customer service where companies actively make the first move to figure out the issues their customers are having.
A Comprehensive Checklist to Revamp Your Website & Increase Profitability
Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!
5 ways to create a more customer-centric business
ProductBoard
MAY 25, 2022
Customer obsession is not a new phenomenon. In 2020, a gradual shift became a sudden leap. Overnight, the pandemic changed the way businesses interact with consumers and reoriented their priorities. The transformed global environment has heightened the need for companies to improve their responsiveness to external changes by becoming truly customer-centric.
Don’t miss out on mentorship opportunities: Broadening our definition of mentorship
Intercom, Inc.
MAY 24, 2022
Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.
SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth,
Mind the Product
MAY 22, 2022
Product operations is an emerging function. How does it help modern product management organizations to scale effectively? In this Sunday Rewind, we look back to this popular post by Jonathan Hau, Senior Product Operations Manager, who broke it down for us… [.] Read more » The post SUNDAY REWIND: Why product operations is set to be the backbone of product-led growth, appeared first on Mind the Product.
The Ultimate Guide to SaaS Product Education
Userpilot
MAY 26, 2022
What is product education? Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.
LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
385: Fast user insights for product managers and innovators – with Mike Mace
Product Innovation Educators
MAY 23, 2022
How to load up your brain with your customers’ mindset. How do you figure out what your customers want? Stop and think about it for a few seconds. Is your product work based on what Sales wants, what an Executive or other HiPPO wants, what your competitor is doing, some insights gained about your customers, or something else? While we all have constraints, insights about the people using our products and the needs they have help us develop better products.
Harness the Power of Users' Unmet Needs
dscout People Nerds
MAY 25, 2022
Tapping the unmet needs of users is a hidden gold mine. So, what’s the right approach to get that valuable information? We have a few tips.
Why it’s never a good idea to test your idea
Mind the Product
MAY 24, 2022
Product Managers are bombarded with feature requests and ideas every day. Even in companies with profound product knowledge, they’re consistently asked to test those ideas in their daily routine. Here is why you shouldn’t do so as a product manager. [.] Read more » The post Why it’s never a good idea to test your idea appeared first on Mind the Product.
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