Good Product Manager

OCTOBER 26, 2014

Common Mistakes in Implementing a New Product Management Framework. Based on our research at SiriusDecisions, we know that improving the overall product lifecycle management framework/process is a top priority for the coming year for many b-to-b product management leaders. This is certainly not a new trend. Some organizations have tried to improve their product lifecycle management framework — and their overall process used for innovation and go-to-market activities — over and over a

Research Software 74

Research Software Framework Product Research Product Management 74

Sachin Rekhi

OCTOBER 19, 2014

Sample personas from MailChimp. Personas are an important design tool that should be in the toolset of any product manager or designer. Personas are fictional characters developed to represent the different archetypes of users of your product. A persona typically describes the goals, pain points, behaviors, and psychology associated with members of a particular segment.

Development 60

Development User Friction Customer Experience Naming 60

TSIA

OCTOBER 30, 2014

It’s tough to get much return on investment (ROI), these days, so the recommendation to invest in customer service is often met with “Yes, I know we should, but…” And then there are the excuses “too expensive”, “not in the budget” or “the money is better spent elsewhere” So why invest in training?

Definition 40

Definition 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Go ahead, I’ll wait. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Customer Feedback Feedback Software 40

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Product Manager in Heels

OCTOBER 2, 2014

We spend a lot of time training our dog, Gunner. He's a 3-year-old Olde English Bulldogge and we got him from Doubletake Bulldogges in Massachusetts. We work with the Pawsitive Dog in Boston and couldn't be happier. He has his CGC Certification and is training to compete in Rally. Needless to say, we're a bit obsessed with him. I bring this up because he's an important part of my life, and helps me with product management.

Product Management 40

Product Management Product Manager Certifications Management 40

Good Product Manager

OCTOBER 8, 2014

What tools do you use for product management? What tools and technologies do you use for product management? How well do they work? At SiriusDecisions, we’re conducting a survey of b-to-b product managers and what applications they do (and don’t) use. The survey takes only about 5 minutes to complete, and in return for your participation, you will receive a complimentary copy of the forthcoming SiriusDecisions Field Guide on Product Management Tools.

Product Management 74

Product Management Product Manager Product Research Customer Experience 74

Sachin Rekhi

OCTOBER 12, 2014

Throughout my career, I’ve had the opportunity to launch innovative new products not only as an entrepreneur at my own startups like Anywhere.FM and Connected, but also as an intrapreneur at Microsoft and LinkedIn, bringing brand new products to market at these established tech firms. Every established tech firm aspires to bring the innovation culture that’s so native to startups to their own organization, but often struggles to do so.

Startups 60

Startups Leadership Branding Strategy 60

TSIA

OCTOBER 28, 2014

Journey mapping is a company diagram that illustrates what customers truly want when it comes to service delivery and product involvement based on actual customer experiences. The more touch points customers receive, the more detailed the map. The purpose of customer journey mapping is to understand service delivery from start to finish so that companies can improve their processes for exceptional customer service.

Customer Experience 40

Customer Experience 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Go ahead, I’ll wait. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

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Product Manager in Heels

OCTOBER 2, 2014

I was fortunate enough to attend UX Fest 2014 at Fresh Tilled Soil just outside of Boston. It was an awesome event and helped me rethink how I've been doing product management. C.Todd talked about 'Shu-Ha-Ri' during his talk on Making UX Top of Mind. Shu-Ha-Ri is a term that comes from martial arts and is a way of thinking about learning new techniques and methodologies.

Software Developers 40

Software Developers Software Development UX Events 40

UserTesting

OCTOBER 10, 2014

The reviews in the App Store and Google Play can be ruthless. If your app has a poor user experience and gets bad reviews early on, your chances at success are shot. You’ll want to make sure you’re building an … The post The mobile app treasure trove: 32 usability resources appeared first on UserTesting Blog.

User Experience 35

User Experience Customer Experience Blog Books 35

SidsAvenue

OCTOBER 29, 2014

So how many you are not using Facebook? How many of you have not heard about Twitter and Facebook? We all are social more on social networks then in the society. According to social media research, Facebook has around 1.11 billion users across the globe. LinkedIn has 277 Mn users, Twitter boasts of 200 million users and Google+ also says it has around 340 million active users.

Research Software 40

Research Software User Testing Technology Branding 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Go ahead, I’ll wait. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

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Analytic Tools

TSIA

OCTOBER 20, 2014

Originally published on Ragsdale's Eye On Service - Today at Technology Services World I am releasing the results of my August knowledge management survey both online, and in my Power Hour session at 4:15. The data shows that companies continue to find enormous potential in knowledge management, but are often thwarted by corporate culture, and tend to blame technology for process problems.

Data Visualization 40

Data Visualization Management Management Technology 40

TSIA

OCTOBER 17, 2014

Developing global go-to-market strategies to push technology services, especially managed services sales , frequently leads to a complex and resource-consuming development process, all too often with disappointing results. The best approach is a clearly structured, “fast-track” method that encourages teamwork, which has been proven to result in new ideas and strategies, and in some cases, increased sales.

Strategy 40

Strategy Marketing Management Management 40

TSIA

OCTOBER 16, 2014

According to McKinsey , 20% of your workweek is spent looking for internal information or trying to get a hold of someone who has it. An employee-facing or customer-facing knowledgebase seems like the most logical solution to this problem, however the way we currently implement them clearly isn’t working.

Information 40

Information 40

TSIA

OCTOBER 14, 2014

In an ideal scenario, companies could put all daily operational duties aside in order to look to the future and develop a strategic plan for delivering breakthrough performance in the coming years. In reality, many operational leaders simply don’t have the time, luxury, or resources to look very far into the future while still maintaining their daily operation.

Development 40

Development 40

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

TSIA

OCTOBER 13, 2014

The technology industry is changing all around us, especially when it comes to customer expectations. Instead of purchasing new technology, customers are purchasing solutions with the added requirement that support organizations be responsible for facilitating their success. Companies that recognize these changes and embrace them in their day-to-day operations are going to be the ones that survive and thrive in this new environment, but how can this be achieved?

Technology 40

Technology 40

TSIA

OCTOBER 3, 2014

Recent industry-wide trends have shown that the top 50 technology companies are experiencing shrinking revenue by as much as $8 billion. Revenues are flattening as technology companies shift their business models to include cloud computing subscriptions. From TSIA’s perspective, new playbooks are needed in order to make this difficult transformation and begin delivering profitable revenue growth.

Technology 40

Technology 40

UserTesting

OCTOBER 10, 2014

The reviews in the App Store and Google Play can be ruthless. If your app has a poor user experience and gets bad reviews early on, your chances at success are shot. You’ll want to make sure you’re building an … The post The mobile app treasure trove: 32 usability resources appeared first on UserTesting Blog.

User Experience 25

User Experience Customer Experience Blog Books 25

UserTesting

OCTOBER 14, 2014

Today’s guest post comes from Sean Ellis, CEO and co-founder of Qualaroo and founder of GrowthHackers.com. Enjoy! UserTesting’s own Hannah Alvarez recently posed a question over at GrowthHackers.com regarding the importance of UX within the larger framework of growth hacking … The post How Important is UX to Your Product’s Growth? appeared first on UserTesting Blog.

UX 20

UX Framework Blog Marketing 20

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

UserTesting

OCTOBER 14, 2014

Last week, we gave a sneak peek at our upcoming eBook, UX Design in Action: Testing and Redesigning Yelp’s Website. In this eBook, we teamed up with UXPin and Optimal Workshop to imagine a redesign of Yelp, starting with … The post Testing and Redesigning Yelp, Step 1: Product Definition appeared first on UserTesting Blog.

Definition 20

Definition Product Research Testing Workshop 20

UserTesting

OCTOBER 14, 2014

Last week, we gave a sneak peek at our upcoming eBook, UX Design in Action: Testing and Redesigning Yelp’s Website. In this eBook, we teamed up with UXPin and Optimal Workshop to imagine a redesign of Yelp, starting with … The post Testing and Redesigning Yelp, Step 1: Product Definition appeared first on UserTesting Blog.

Definition 20

Definition Product Research Testing Workshop 20

UserTesting

OCTOBER 2, 2014

At the crux of every great digital experience, you’ll find a person. Someone who needs something. Someone with expectations and demands. Someone you have set out to help in some way. Just about every organization whose leadership has uttered the … The post UserTesting and the Agile Manifesto appeared first on UserTesting Blog.

Agile 20

Agile Leadership Blog UX 20

UserTesting

OCTOBER 2, 2014

At the crux of every great digital experience, you’ll find a person. Someone who needs something. Someone with expectations and demands. Someone you have set out to help in some way. Just about every organization whose leadership has uttered the … The post UserTesting and the Agile Manifesto appeared first on UserTesting Blog.

Agile 20

Agile Leadership Blog UX 20

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White Paper

TSIA

OCTOBER 7, 2014

Congratulations! Through blood, sweat, and maybe even a few tears, you’ve acquired a new customer. Chances are, you’ve invested a good amount of time and money to do so. What you may not realize is that on average, it takes just over three years to recoup the initial cost to acquire and get to profitability with that customer.

Customer Experience 40

Customer Experience 40

TSIA

OCTOBER 10, 2014

In TSIA’s 2014 Customer Success Baseline Survey, we set out to discover what key practices companies are using to drive customer success delivery and performance. Using industry responses, we were able to identify three distinct profiles of customer success organizations (CSOs) as well as establishing a baseline set of performance results and metrics.

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DISQO

OCTOBER 6, 2014

We’ve talked about MVPs extensively in this blog, but an often overlooked point is that they are only one component of a much larger framework. Understanding the importance of an MVP is just as important as launching one. It’s all about user feedback. The goal of an MVP launch is not to launch the first version of a product. It’s simply to start gathering feedback and observing users actually interacting with something.

Customer Experience 40

Customer Experience Product Research Customer Feedback User Testing 40