January, 2016

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How to Deal with “Sinatra” Stakeholders

Folding Burritos

No matter how much we’d like for our Product Management role to be solely focused around building great products and making customers happy, the reality is that we need to work inside organizations. We’re part of a larger team and that means interacting with a broader group of people with direct or indirect interest in the product: our stakeholders.

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2016 – More Hardcore Product Management Ahead

The Secret PM Handbook

Calendar, by Joy (CC 2.0 license). The turning of the calendar itself has no real meaning, but it does give us a chance to reflect on what’s gone before, and what’s ahead. In my last post I reviewed the topics we covered in 2015. This post is about where I’ll be focusing in 2016 in terms of becoming a more skilled product manager, and in helping others achieve that.

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Changing the Conversation about Product Management vs. UX

Melissa Perri

If you had to pick one, would you rather be a Product Manager or UX Designer? I’m both. You can’t be both. We need to put you on the right team. That’s not your job. I had no idea what a Product Manager was when I started at Capital IQ, almost 10 years ago. I didn’t even apply for the job. A friend told me they were hiring, and I asked if there were any roles for people like me — engineers who liked Photoshop.

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Why Drawing Maps Sharpens Your Thinking

Product Talk

“Could it have been the drawing of maps that boosted our ancestors beyond the threshold which the other apes just failed to cross?”. – Richard Dawkins. Have you ever wondered why the Business Model Canvas spread like wildfire? To me, the answer is clear. It’s a simple, visual tool that communicates the key elements of a business model on one sheet of paper.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Devolving From Good To Bad

svpg

Lots of people have written about the challenges of managing growth. Especially about the importance of working hard to maintain staff quality as you scale the organization. There is little question that most organizations become worse in their ability to rapidly deliver consistent innovation as they grow, yet most people attribute this to staff quality and also process and communication issues of scale.

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3 Essential Dashboards for Every Product

Sachin Rekhi

I've found across the many products I've managed that I ultimately end up developing at least three key dashboards that I review in detail every week. They help me have a constant pulse on how well the product is performing against our objectives and reviewing them on an ongoing basis helps to build my own intuition for what's ultimately going to move the needle in the right direction.

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The Age of Customer Emotions

The Product Coalition

The product innovation journey can sometimes be very narrow-focused and myopic. A few years back a good friend of mine bought a state-of-the-art smart watch which spotted an unprecedented curve LED display. In our usual playful and witty bantering I popped the question on which feature he most frequently used for an over $300 digital watch decorated with numerous functions.

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Welcome New TSIA Members! January Edition

TSIA

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We’d like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently expanded their membership to include additional service disciplines TSIA has to offer.

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Why You Aren’t Learning As Much As You Could From Your Experiments

Product Talk

I love that A/B testing has become so popular. It’s an important tool in our toolbox. But it frustrates me that we use it so poorly. Most teams make one of the following two mistakes: They either gate releases with an A/B test trying to understand whether or not the feature had the intended impact or they test variables blindly hoping to stumble upon a better variation.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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The New Way to Sell Blog Post without Ebooks

I Wonder The Value

Are you struggling to earn profit from Adsense? Currently, a new digital content selling platform is trending among Japanese bloggers. The platform, “ note ” is a Medium like blogging service which allows us to sell text post, image post, sound file and movie. Here is how “note” changed the way of selling text contents. Fact Some famous bloggers and online media writer recently made it public that they got big revenue from “note”.

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Improving Product Management in 2016; Product Management Podcast

Good Product Manager

Improving Product Management in 2016: Strategy vs. Technique. For many people, the new year is a time to make personal or professional resolutions. Those who are athletically-minded often look to improve performance in a specific sport. In most sports there are two basic ways to improve — better technique or better strategy. This metaphor carries over to product management — improving the performance of a product management team can come through improving their techniques (such as grooming a bac

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Design Your Development Process for Learning

Sachin Rekhi

One aspect of startups that the ecosystem is getting better at is designing our startups for learning from our customers to find product/market fit. Steve Blank and Eric Ries helped popularize these notions and the ecosystem has embraced them. But what I've found surprising is that these learnings haven't been readily applied to the development process and they definitely should be.

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Getting App Store Downloads Shouldn’t Be a Crapshoot

UserTesting

3.1 million. Any guesses to what this number represents? Stumped? It’s the combined number of apps that are available on Google Play and the App Store in July 2015. With such a crowded marketplace, app discovery is a challenge that … The post Getting App Store Downloads Shouldn’t Be a Crapshoot appeared first on UserTesting Blog.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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[Case Study] How Salesforce Monetizes Adoption Services

TSIA

While it will always be important for technology companies to create great technology, they must also take a more proactive role in ensuring their customers are successfully using the technology. As a result, many technology companies have begun offering adoption services. Though traditional services focus on making technology available to customers, adoption services deliver a more compelling value proposition–they ensure customers derive value from the technology in an accelerated manner

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Video: How One Chief Product Officer Is Reinventing Product Management At Her Company

Product Talk

A few months ago, I sat down with Hope Gurion, Chief Product Officer at CareerBuilder , to talk about her team, how they work, and how she stays current in the fast-moving world of product management. I’ve had the pleasure of knowing Hope for the past two years and I am thoroughly impressed by her leadership and vision. She sets a great example for the rest of us.

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Barriers, Bravery and Bullying

dscout People Nerds

How the Ad Council captured moments of teen candor with dscout.

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My Top 10 Posts of 2015 on Product Management, Career Optimization, and Life Hacks

Sachin Rekhi

2015 was the year I returned to writing. It's reminded me just how much fun it is to reflect on what I've learned over the years and try to distill those lessons into repeatable practices for myself and others. I tried my best to keep a weekly cadence in the second half of the year and generally did with a few brief hiatuses. I wanted to share the 10 most popular posts I published in 2015.

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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Achieve Subscription Success Through Customer Journey Mapping

TSIA

The subscription economy continues to push its way into our everyday lives. It’s highly likely that nearly everyone reading this post has a subscription to Netflix, Spotify, or ZipCar, or even Dollar Shave Club. In technology, the subscription shift isn’t just happening on the consumer side— many enterprise technology providers are also making the transition.

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Using Education Services to Drive Adoption

TSIA

As technology solutions providers, you want to make sure your customers are effectively using and adopting your company's products and/or services. When customers are able to achieve their desired business outcomes with a solution, they’re likely to spend more with your company, so it’s in your best interest to make sure customers are realizing a solution’s full potential and achieving their ROI.

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3 Levels of Customer Adoption Explained

TSIA

As technology suppliers, once we’ve landed the customer, our next goal is to get them up and running on our platform and successfully using our solution. With today’s changing business models, they may not be buying an asset up front, but instead might only be paying a little through a subscription, or a “freemium” model where they haven’t paid anything at all yet and are still in the “try before you buy” phase of their purchasing journey.

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Who Should Sell Managed Services?

TSIA

Selling managed services is unlike selling anything else in the technology industry. It’s a journey that the salesperson needs to take with their customer, which are typically much longer than the traditional product sales motion, and require specialized skills. Based on recent TSIA research, we were able to get a closer look at the types of roles engaged in managed services sales motions within the industry’s top companies.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

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TSIA Service Trends Webinar Roundup: Winter Edition

TSIA

At TSIA, we are dedicated to helping technology services organizations of all sizes stay on top of the latest best practices for growing and advancing their business. Our 30-minute TSIA Pulse webinars are a great way to hear directly from our research team about how emerging industry trends are affecting their respective service discipline, and what you can do to stay current.

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Cracking the Qualitative Research Code

dscout People Nerds

How to get quant credibility for your qual insights.

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Getting App Store Downloads Shouldn’t Be a Crapshoot

UserTesting

3.1 million. Any guesses to what this number represents? Stumped? It’s the combined number of apps that are available on Google Play and the App Store in July 2015. With such a crowded marketplace, app discovery is a challenge that … The post Getting App Store Downloads Shouldn’t Be a Crapshoot appeared first on UserTesting Blog.

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Minimum Viable Team

Sachin Rekhi

Every startup I've worked at folks have lamented about how there were never enough resources to accomplish everything they wanted to. Whether it was not enough engineers to build the desired features, not enough designers to design those experiences, not enough marketers to drum up interest, or not enough salespeople to generate revenue. It always felt like the startup couldn't hire fast enough to meet the desires of the business.

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Use Cases for Apache Cassandra®

There’s a good reason why Apache Cassandra® is quickly becoming the NoSQL database of choice for organizations of all stripes. In this white paper, discover the key use cases that make Cassandra® such a compelling open source software – and learn the important pitfalls to avoid. From understanding its distributed architecture to unlocking its incredible power for industries like healthcare, finance, retail and more, experience how Cassandra® can transform your entire data operations.

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Improve Your Onboarding Practices for Customer Success

TSIA

In a previous life as the leader of a Customer Success organization, when speaking with the team I referred to the customer onboarding process as “our one perfect moment.” The logic was that it’s the single period of time when the customer is completely dependent upon the vendor before they’re able to take the next step forward.