Intercom, Inc.
FEBRUARY 26, 2018
by Rich Archbold, Senior Director of Engineering at Intercom. It’s hard to win a battle you don’t realise you’re in. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. The same is true in software. We are all in a battle, multiple battles in fact, with a lot at stake: whether it’s the fate of the company we work for or for the product that we build.
First Round Review
MARCH 1, 2018
Warby Parker is known for being a wonderful place to work. Here, Co-founder Dave Gilboa breaks down exactly how they've constructed this culture.
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Mind the Product
MARCH 2, 2018
Vivek Bedi is the Head of Product at LearnVest. He has over 15 years’ product management experience, working for companies like Goldman Sachs, Sterling Backcheck, and now LearnVest. In his presentation, talks about LearnVest, the role of a product manager, and what he’s learned from his years as a product manager. A Great Product Manager. Vivek believes a huge part of being a product manager is being a strategic thinker.
Ask Benny
FEBRUARY 28, 2018
Why you should always assume you are not going to make it on time. MVP vs MVE When developing a product or a feature, if you follow the lean methodology, you first need to validate demand. This means you apply the build-measure-learn cycle and try to ship a minimal viable product (MVP) to validate your hypothesis. In a lot of cases you actually start with a minimal viable experiment (MVE).
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Intercom, Inc.
FEBRUARY 28, 2018
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way that had never been done before. Today we are proud that 500 million business conversations happen each month through Intercom, and that number is doubling year-over-year. A big part of why we are seeing this growth is that our customers have found that when they use Intercom to engage their website visitors, conversion rates and sales increase by more than
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Mind the Product
FEBRUARY 27, 2018
“There is a way to do it better. Find it!” Thomas Edison. Here’s the thing with innovation, you can’t just tell people to be innovative. A great idea doesn’t always come when you’re sitting at your desk between 9:00am and the end of your working day. Here at etventure we’ve tried various approaches to innovation in the last few years, and what we’ve learned is that success cannot be planned.
Clever PM
MARCH 1, 2018
One of the many challenges that Product Managers face in trying to move organizations toward a more agile approach to product development is that some stakeholders simply don’t see the value in the shift. They believe that, since their way has worked for them for so long that there’s no need to change — after […].
The Product Coalition
FEBRUARY 26, 2018
Startups don’t starve, they drown. Here is why, and how to survive. It was 2010 when I watched the online stream of the Startup Lessons Learned conference, initiated by Eric Ries. I went with the cofounder of my first startup, which we used as our own “industry project” for our masters, and a couple of other students to Birmingham. We gathered in an incubator with fellow founders like Joel Gascoigne , who was still working on OnePage at the time, and we were soaking up the knowledge and thinking
First Round Review
FEBRUARY 27, 2018
At Medium, Dan Pupius and his team built a tremendously successful rubric for hiring using the principles of product development. Here's how they did it.
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Mind the Product
MARCH 2, 2018
It seems to be a weekly occurrence that an organisation suffers some form of hack or data breach. A government survey published in May 2016 revealed that two-thirds of large UK businesses had been hit by a cyber breach or attack in the previous 12 months. Regular penetration testing, bug bounty systems, and getting to know your local “white hat” ethical hacker can all help, but one of the best defences is, I believe, to develop a culture of stewardship across your organisation.
Daniel Elizalde IoT Blog
FEBRUARY 26, 2018
Andrew Scheuermann, CEO of Arch Systems, shares excellent insight on his company’s approach to modular solutions as well as expert advice on building hardware for the Internet of Things. Subscribe on iTunes | Android | Stitcher | Tunein | Google Play Topics we discuss in this episode: Andrew shares his background and about Arch Systems. […].
Pragmatic Marketing
MARCH 1, 2018
March’s Box of the month is use scenarios. Throughout the month we’ll highlight articles, webinars, podcasts and blog posts that will help you focus on illustrating market problems using stories that put each problem in context. We’ll share tips for highly successful requirements gathering and take a look at ways to reduce the risk of product failure.
Amplitude
FEBRUARY 27, 2018
Documentation gets a bad rap. It’s a dirty word – especially at tech startups where it seems to go against every grain in our rebellious, “move fast and break things” brains. Documentation, we say to ourselves, is for historians. Everyone on my team is already aligned, we tell ourselves, so why waste time on writing it down. Wrong. Docs are sexy. I would go so far as to say that keen documentation is a core competency of effective product management.
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Mind the Product
FEBRUARY 28, 2018
Introduction. Last year, our team here at insightsoftware.com, makers of Hubble , moved from Scrum to a Kanban software development approach. In my last Mind the Product article , I shared my insights on our transition as we were right in the thick of it. In this follow-up post, I want to share some more developed thoughts and findings from myself and our development team.
The Product Coalition
FEBRUARY 25, 2018
Here are four product development “schools of thought” and the best books to read on each of them. The Waterfall Method Waterfall describes the traditional, linear product development method: idea, prototype, testing, launch. Product Design and Development ? —?Karl Ulrich and Steven Eppinger. This is a textbook, so it’s not going to be super interesting to read, but it’s a very clear overview of traditional product development.
Pragmatic Marketing
FEBRUARY 27, 2018
I first heard the term “value conversation” when working with folks from VeraSage Institute. They are evangelists for value-based pricing to professional services companies. They battle pricing by the hour and advocate for pricing by the job based on the value you deliver. To do that well, you need to have the value conversation with the customer. How much value are you able to deliver?
Amplitude
FEBRUARY 27, 2018
Can you imagine a more exciting topic? Me neither. . “Documentation” gets a bad rap. It’s a dirty word — especially at tech startups where it seems to go against every grain in our rebellious, “move fast and break things” brains. Documentation, we say to ourselves, is for historians. Everyone on my team is already aligned, we tell ourselves, so why waste time on writing it down.
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In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
UX Studio
FEBRUARY 26, 2018
As a UX researcher, I am constantly looking for patterns. Can we define a UX personality type? What attributes help UXers do their job on a daily basis? Has this job shaped their personality? I organized a loose discussion with three of my teammates to learn more. Once upon a time, three young people wanted to change career path. At UX studio, Luca Morovián and Rui Ramalhete work as designers and Ági Kiss as a researcher in UX.
The Product Coalition
FEBRUARY 26, 2018
Ship Products When You Promised, Not When You’re Ready. There is a note card I keep taped on my whiteboard. I made it a number of years ago while leading product for eBay’s Retail and Mobile Innovation Team. It quotes Seth Godin: “It doesn’t ship because it’s ready. It ships because it’s due.” I misquote it all the time to my self?—?saying, “The product ships not because it’s done, but because you said you would” The note card is missing?
Pragmatic Marketing
FEBRUARY 27, 2018
Product professionals face many complexities when introducing products into new markets. To be successful, It’s important to take into account the unique needs and perspectives of each market. That’s where we can help. We share first-hand accounts of successes and failures, including the importance of embracing cultural differences and how to build an effective team across multiple locations.
Amplitude
FEBRUARY 26, 2018
When your team is trying to build something that doesn’t currently exist, the development process is full of moments of uncertainty. These are times where you don’t just not know what to build, you don’t even know how you would build it. These might be moments where you don’t really know what your real problem is—just that you have one. One litmus test for this: if you’re working on your product and you hit a roadblock, and you can’t find a satisfactory answer to your question on Stack Overflow.
Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!
DISQO
FEBRUARY 26, 2018
Every year, we survey 150+ digital product managers to benchmark and highlight their activities, preferences, and perceptions. It’s been an honor to watch the industry blossom and see the role emerge as one of the hottest in business. Today, there are more conferences, resources, and tools than ever to support product management. If you’re interested in really leveling up, you can read the full 16-page report here and listen to my interview with The Everyday Innovator.
The Product Coalition
FEBRUARY 26, 2018
I’m often asked how Showmax managed to successfully expand from Sub-Saharan African to Poland, a very different type of market. It’s challenging to answer, as we didn’t follow a typical playbook of international expansion. Instead, we looked at regional markets where people wanted to consume content but weren’t offered easy access through services like ours.
First Round Review
MARCH 1, 2018
Warby Parker is known for being a wonderful place to work. Here, Co-founder Dave Gilboa breaks down exactly how they've constructed this culture.
Amplitude
FEBRUARY 26, 2018
This is a guest post from Dillon Forest, cofounder, CTO & product manager at RankScience. When your team is trying to build something that doesn’t currently exist, the development process is full of moments of uncertainty. These are times where you don’t just not know what to build, you don’t even know how you would build it. These might be moments where you don’t really know what your real problem is—just that you have one.
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
The Accidental Product Manager
FEBRUARY 26, 2018
Chipotle has food safety issues that are hurting their sales Image Credit: Mike Mozart. In the modern restaurant industry, most of the challenges of preparing and serving food to customers have been solved. This means that product managers spend their time working on trying to make the process of buying food from their restaurants easier and quicker for customers.
The Product Coalition
MARCH 2, 2018
You need hunger, luck and you need to know how to market yourself The famous Venn diagram shows product management at the intersection of tech , design and business. Anyone who’s used a website or an app can see why tech and design skills are critical for managing digital products. The role of business skills is a bit less obvious. Yet digital products are, of course, businesses.
Revulytics
MARCH 2, 2018
Last year PTC announced a major shift from perpetual licensing to subscription licensing for all new software licenses in the Americas and Western Europe for its core CAD and PLM software and ThingWorx IoT platform. In explaining the decision PTC President and CEO Jim Heppelmann said that “In our most recent quarter, over 75% of new software bookings were sold as subscription in the Americas and Western Europe, again validating the value customers ascribe to consuming enterprise software as a su
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