Developing Your Team Purpose
Lead on Purpose
MARCH 26, 2018
Guest post by John Izzo, PhD and Jeff Vanderwielen PhD Today’s product managers wear many hats and are required to be motivators, counsellors, mentors, and enforcers.
Sat.Mar 24, 2018 - Fri.Mar 30, 2018
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3 Simple Steps To Make Your Customer Stories 10x Better
The Secret PM Handbook
MARCH 28, 2018
How To Accelerate Sales With Great Storytelling. In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.
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Putting $125M to work for you, our customers
Intercom, Inc.
MARCH 27, 2018
We just raised $125M in a round led by Mary Meeker at Kleiner Perkins. Here’s what we’re going to do with it. 2018 is shaping up to be a massive year for the Intercom platform. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. This funding will go straight into building great new software at a pace you’ve yet to see from us.
Four Questions That Will Lead to Better Prioritization
Mind the Product
MARCH 28, 2018
Making sure that you and your team are working on the most important thing at any point in time is part of the fun and headache of being a product manager or a product leader. Many times looking at the backlog list or strategic priorities will just cause your eyes to glaze over as you consider the actual time and effort that those lists represent. Rik Higham had it right when he said that prioritization is more about guesstimates than being a precision art.
Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Know the World Your Product Lives in
The Product Guy
MARCH 30, 2018
Guest Post by: Peyvand Mohseni (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. You better know the world in which your product lives, what it can do today, what it will need to do tomorrow, how much it is in demand and what other products do very similar things.
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Driving new revenue: how real-time support improves conversion
Intercom, Inc.
MARCH 28, 2018
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. The problem with this train of thought: you’re missing out on revenue. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.
Why Product Managers Should Learn to Love Deadlines
UserVoice
MARCH 28, 2018
Introduction. Product managers and deadlines have a complicated relationship for a wide variety of reasons. We often hate them because of the constraints that they put on us, the pressure that they exert on our development teams, and the oversight (sometimes verging on micromanagement) that comes along with them. Yet we accept them as a necessary evil, an imposition of the real world on our blue sky thinking and planning that would change the world if only reality would back off for a few mome
Marketing Basics, A Product Lifestyle Change and the Definition of Market-Driven
Product Management University
MARCH 27, 2018
The B2B Product Manager Magazine March 2018 is now available. We headline our March issue by going back to one of those marketing basics that’s all too easy to forget. We also draw the analogy between a lifestyle change and the shift from a product success culture to a customer success culture. Enjoy our March issue. In This Issue: Blog: High-Octane Product Management.
How to Lead without Authority (a Product Manager POV)
The Product Guy
MARCH 27, 2018
Guest Post by: Cornell Pineda (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Vikas Batra]. When I started my current product role last September, I had a textbook definition of what makes a great product manager. In my view, he or she should have these main skills: manage the release process and roadmap prioritization, be able to suggest technical solutions during discussions with developers, and be knowledgeable in all the tools and terminology of the Agile process.
Entity Resolution Checklist: What to Consider When Evaluating Options
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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.
Why Dale Carnegie, the grandfather of self-help books, endures in the digital age
Intercom, Inc.
MARCH 30, 2018
Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence People. The title alone was a meme long before memes were a thing – the phrase became shorthand for the cultivation of a winning personality, especially in the pursuit of professional success. So how has the book remained such a bible for sales and marketing professionals?
Why Product Managers Should Learn to Love Deadlines
UserVoice
MARCH 28, 2018
Introduction. Product managers and deadlines have a complicated relationship for a wide variety of reasons. We often hate them because of the constraints that they put on us, the pressure that they exert on our development teams, and the oversight (sometimes verging on micromanagement) that comes along with them. Yet we accept them as a necessary evil, an imposition of the real world on our blue sky thinking.
If You Don’t Feel Like an Imposter You’re Doing Something Wrong by Rik Higham
Mind the Product
MARCH 29, 2018
Summary: You’re not expected to know everything. The best way to help you and your team progress is to stop thinking about failure or success and to start working out how you can learn together. Seventy Percent of us Worry we Don’t Know What We’re Doing. We’ve all been in meetings where you feel like you’re the only person in a room that doesn’t know quite what’s going on.
10 Reasons Your Product is Hurting Your Sales Team
The Product Coalition
MARCH 29, 2018
Is your B2B product easy to sell and easy to renew? My relationship with sales is one that has been the source of greatest strength and greatest friction in my career. More than once I’ve reminded myself that sales people deserve empathy too. I realize not every product person has to navigate sales stakeholders. But if you’re working on a B2B product with a sales force, odds are you know what I mean.
The Big Payoff of Application Analytics
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Running a help center that retains more customers
Intercom, Inc.
MARCH 26, 2018
Your help center is the home of all knowledge about your product. It gives your customers the information they need to break down their learning barriers and hopefully become expert users of your product. This makes it a critical retention tool. Our product teams sometimes ship more than 100 changes per day. If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes.
Clean Up Corrosive Interpersonal Dynamics on Your Team with This System
First Round Review
MARCH 27, 2018
Laura Gates has repaired interpersonal dynamics for orgs ranging from NASA to Shell Oil, from the military to tech giants. Here's the system she recommends to startups.
What’s the difference between quantitative and qualitative research?
Userzoom
MARCH 28, 2018
In my first few weeks of working for a UX testing company I was put under a rigorous training programme. Every facet of UX testing was explained to me in detail, with practical examples and demos delivered along with a reading list of all the key UX texts. I’m not saying any of this as some kind of unsubtle recruitment drive (I found the constant running up steps and punching frozen meat to be both humiliating and confusing) but to reveal where I am on my beginner’s journey into UX.
All You Need To Know About UX Team Structure
UX Studio
MARCH 27, 2018
Companies have finally started to take UX seriously. As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. What does the ideal UX team structure look like? Today, we answer all your questions! 1. What three main disciplines form UX? Let’s start out with the basics. If you’ve dipped your toes into the UX realm, you’ve probably met people of various different fields.
IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk
Advertiser: Revenera
In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
The Many Hats of Product Managers
ProductBoard
MARCH 30, 2018
One of the best things about working on a product management solution is getting to interact with so many talented product managers. In the past year alone, we’ve spoken with thousands of PMs who come to us looking for a better way to make product decisions. In our conversations, we’ve heard how product managers split their time listening to their users, prioritizing what to build next, and.
The Benefit of Being Responsible for Product Messaging
The Product Guy
MARCH 29, 2018
In a recent live stream from one of our mentors of The Product Mentor , Jordan Bergtraum, lead a conversation around “Product Messaging”. We are always looking for more product mentors from all around the world. Signup to be a Mentor Today! Check it out… About The Product Mentor. The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions.
Four psychology principles every UX designer should know
Userzoom
MARCH 27, 2018
There’s a darn good reason why there are so many PSYCHOLOGY+UX articles floating around. User experience design has its conceptual roots in cognitive and behavioural psychology. Even though you no longer need to be a psychologist to be a user researcher, if you’ve arrived at a UX career through a path in visual design, you might be missing out on some core psychology knowledge to help you make better design decisions.
You Must Be Confident of Your Value to Win at High Prices
Pragmatic Marketing
MARCH 29, 2018
How confident are you and your sales team that your product is worth its price? The answer to that on e question is a fantastic predictor of how much you discount your product. People that don’t believe their product is worth it have a very hard time winning at high prices. Instead, they discount to a “reasonable” price. A highly profitable attitude and belief is that my product is so worth its price that I feel sorry for people who don’t buy it.
A Comprehensive Checklist to Revamp Your Website & Increase Profitability
Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!
Don’t be Afraid to Admit You’re Wrong!
Clever PM
MARCH 29, 2018
One of Amazon’s prized leadership principles is “Be right, a lot.” And we should certainly strive for that as Product Managers, no matter what company we work for, or what product we’re working on. But there’s a corollary to that statement that’s equally important — that you’re not going to be right all the time. […].
'Agile Qualitative Research' is not an oxymoron!
dscout People Nerds
MARCH 29, 2018
People Nerd, researcher, and artist Carrie Yury on why we should stop thinking of “agile” as a loaded word.
Accessibility Testing: Tips & Best Practices From Industry Leaders
Userzoom
MARCH 27, 2018
Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. It’s the right thing to do, and companies genuinely want to be accessible to all. Sometimes, however, the challenge feels so steep that it’s hard to even know where to begin.
How the Best Product Leaders Manage Without Authority
Pragmatic Marketing
MARCH 29, 2018
Discover How the Best Product Leaders Manage Without Authority. Join Pragmatic Marketing instructor Kirsten Butzow and other product leaders as they share tips on how to manage up and push back when other areas of the organization demand product changes. You’ll learn about the importance of taking different approaches with different stakeholders, how to manage “must-haves” from the field, and the role that soft skills play in successfully managing without authority.
LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
Webinar #1: Product Discovery Anti-Patterns — April 10th, 2018
The Product Coalition
MARCH 29, 2018
TL;DR: Webinar Product Discovery Anti-Patterns?—?April 10th, 2018 Join my first webinar product discovery anti-patterns? —?from sunk costs, HIPPO-ism, my-budget-my-features to self-fulfilling prophecies. Learn more about the numerous product discovery anti-patterns that can manifest themselves when you try to fill Scrum’s product discovery void on April 10, 2018 , from: 06:00 to 07:00 PM CEST (Central European Summer Time) 12:00 to 01:00 PM EDT (Eastern Daylight Time) 09:00 to 10:00 AM PDT (Paci
Your Next Role in #prodmgmt
The Product Guy
MARCH 24, 2018
If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….
TEI 169: How to make product roadmaps not dangerous – with Bruce McCarthy
Product Innovation Educators
MARCH 26, 2018
Shifting focus from the how to the why by properly using a product roadmap. My 12-year old son recently got a belt sander from his Opa. Opa is a German name for grandfather. My son is making a bookshelf and has a lot of sanding to do. The belt sander will do the work quickly. It is the right tool for the job, but only if it is used properly. The powerful motor and rapidly moving belt also makes it a beast.
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