The Product Coalition
OCTOBER 22, 2018
If you want better products from your teams, define what better means and what needs to be better. Here’s a ritual that will help your team do this more effectively. This article is co-written by Mary Sherwin. Illustration by Megan Lynch / frog What we’ve created isn’t good enough. The people on your team never really want to hear this. Yet it happens all the time when working on products of all shapes and sizes.
Mind the Product
OCTOBER 23, 2018
I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. This reformatting was always an attempt to make the roadmap work harder: to bring more focus, communicate more effectively with stakeholders, keep a growing team joined up. One of many, many roadmaps.
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The Product Bistro
OCTOBER 26, 2018
So you want a product management job? How should you prepare for the interview? Especially if you are junior or looking for your first step on the product management ladder. I will share my experiences of several hops, and over 20 years of experience, on both sides of the interviewing process. Or you have been […].
Intercom, Inc.
OCTOBER 22, 2018
Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great first use experience has to prove to these new and uncertain customers that your product will actually make their lives better. It’s not surprising that onboarding flows focused on demonstrating all the features of a product become leaky buckets as new customers quickly lose interest.
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Product Management Unpacked
OCTOBER 25, 2018
In reality, there are already too many ideas. Maybe even too many big ideas. That’s the bad news. Here’s the good news: as consumers and businesses, we have an endless number of problems. Some are big problems. And usually big problems need ideas of all sizes in order to find the right solution. A key to success in a startup: focus on getting out of the building (thanks, Steve Blank!
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Bistro
OCTOBER 22, 2018
I read a post today by Tom Leung on his blog, “Always be Shipping” that got me thinking. The premise of the posting was that only superstars need to apply. As someone in my earlier days who viewed himself with many of the qualities that are being sought, and to a large degree still lives […].
Intercom, Inc.
OCTOBER 24, 2018
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.
Miro
OCTOBER 23, 2018
Hiten Shah on how to avoid common pitfalls of product development In today’s fast-changing business environment, it’s critical to consistently come up with valid product ideas, scale them and move forward to create the future for your customers. That’s a tough goal, but San Francisco-based entrepreneur Hiten Shah has mastered the art, even with a team that’s distributed […].
The Product Guy
OCTOBER 26, 2018
Great feedback can come from all places that can directly lead to amazing product decisions. Have you created your product advisory board yet? Join us as we learn the why, what and how from product management expert, Jordan Bergtraum.
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The Product Coalition
OCTOBER 21, 2018
One of the biggest challenges a product manager will face (or an organization for that matter) is trying to elevate thinking and culture from a project level to a product level. Project Thinking Project thinking is fairly pervasive. Many folks, especially in software development, have spent a lot of their careers focused on projects and project management.
Intercom, Inc.
OCTOBER 26, 2018
Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. At some companies, customer success managers create resources for thousands of self-serve customers, while at others they work with a select few.
Sachin Rekhi
OCTOBER 24, 2018
Video: The Art of Being Compelling as a Product Manager. Slides: The Art of Being Compelling as a Product Manager. Essay: The Art of Being Compelling as a Product Manager. At the beginning of October, I got the chance to present my talk, The Art of Being Compelling, at INDUSTRY: The Product Conference , a premier product management conference that took place in Cleveland, Ohio.
The Accidental Product Manager
OCTOBER 22, 2018
Tiffany wants to sell more jewelry Image Credit: StevieWu. What makes a jewelry store cool? The 183 year-old Tiffany’s jewelry store has been cool for a very long time. They’ve been associated with very, very cool people like the actress Audrey Hepburn and that has made them very successful. However, as of late they seem to have lost their cool factor.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
TryMyUI
OCTOBER 25, 2018
UX principles applied in the digital world can be just as effective in the real world, and the U.S. voting system—from registration to the polls— is in desperate need of a UX makeover. The post The decline of American democracy is rooted in poor UX appeared first on TryMyUI Blog.
Intercom, Inc.
OCTOBER 22, 2018
Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams. Cleo, one of our early adopter customers, found that Answer Bot resolved one in five of all of their inbound conversations. Imagine what your team could be doing with all of that extra time… but before you get too distracted, let’s dive into how Answer Bot saves time for your suppor
Gainsight
OCTOBER 22, 2018
If you take a look at my LinkedIn page (and scroll way, way down), you’ll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!). I started my professional career as a product manager. Well, I tried to start my career by doing a Master’s in Computer Science in college, which taught me I wasn’t smart enough to be a developer, but maybe I could hang with them.
ProductCraft Debates
OCTOBER 25, 2018
Everywhere you look these days, there seems to be a growth marketer or growth product manager (or growth hacker, as much as that title makes us cringe). But does anyone have a good sense of what these growth roles actually mean? Last week we published a piece that tries to explain at least what growth. The post Where Does the Growth Role Fit? appeared first on ProductCraft by Pendo.
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In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
Johanna Rothman
OCTOBER 26, 2018
I’m catching up on my podcasts and just listened to Seth Godin’s Akimbo episode about honest signals. (Do listen.) It’s about the signals we send that are honest or dishonest and why we might choose one, the other, or both. I started to think about the management signals we send, especially in an agile transformation. In From Chaos to Successful Distributed Agile Teams , Mark and I developed this chart to show how agile approaches change the culture.
The Product Coalition
OCTOBER 25, 2018
Most companies understand the value of integrating a strategic marketing plan into their app development process and see it as one of mobile app success factors. It is essential to create a planned marketing strategy in order to ensure app success. Still, although your company wants to implement the best marketing campaigns, it can be difficult to know how to start.
ProductPlan
OCTOBER 23, 2018
There are lots of ways to define a product manager’s job , but here’s one viable way you could succinctly describe the product management role: identify flaws and design solutions for them. You can find design flaws everywhere, if you’re looking. They’re in your competitors’ products, in the standard processes your customers use today to get things done, and even in your own products.
Product Innovation Educators
OCTOBER 22, 2018
Female product leaders on grit, grace, and everything in between. There are several thousand product managers on LinkedIn and many of them are women. However, I noticed that few product VPs are women. About the same time, I attended a “Women in Product Management” panel at Rocky Mountain Product Camp, moderated by Shaughnessy Speirs. Afterward we discussed how few product VPs are women and how it would be valuable to have a panel discussion focused on women in senior product roles.
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AB Tasty
OCTOBER 23, 2018
While we live in an era of digital marketing, the significance of word of mouth can never be denied or overlooked. But how can digital marketing be linked to word of mouth? Well, have you ever heard of the term ‘online reviews’? I'm sure you have, thus showing how word of mouth and online reviews are already intertwined. This article was originally posted on AB Tasty as 3 Ways Customer Reviews Can Grow Your Sales.
The Product Coalition
OCTOBER 22, 2018
My talk from this year’s SaaStock conference in Dublin We had a great time as Silver sponsors at SaaStock 18 over in Dublin this year. Brilliant meeting so many new people and catching up with so many Receptive customers too. On the first day, I was lucky enough to be one of the speakers. Here’s the write up & slides from it. It was called: F Customer Feedback Video will be available soon too.
Miro
OCTOBER 25, 2018
With the growing trend of remote work, especially in digital industries, product managers are faced with the challenges of managing distributed teams while accommodating visual thinking (Scrum or Agile), maintaining team alignment and comfort and delivering expected outcomes faster. To help you succeed in this challenging environment, we created RealtimeBoard, which over the past few years […].
Gainsight
OCTOBER 22, 2018
Today we announced that Gainsight is acquiring Aptrinsic. I couldn’t be more excited to start working closely with Aptrinsic’s CEO and co-founder Mickey Alon. I’ve come to respect Mickey deeply as a thought leader, and his vision for how to help his customers is very aligned with ours. In this post I’ll share the “why” behind this acquisition, which gets to the root of Customer Success philosophy.
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
AB Tasty
OCTOBER 24, 2018
This is a guest post by Charlie Carpenter, co-founder and CEO of Kite. Anyone running an eCommerce site – or, indeed, Read more. This article was originally posted on AB Tasty as How Cohort Analysis Can Increase Your Conversions.
The Product Coalition
OCTOBER 21, 2018
I’ve had the pleasure of working with extremely thoughtful people in my career. At Trulia and Zillow Group , I had peers with decades of experience in Design and Engineering across many types of companies and interacted with many types of Product Managers. At Shopkick and now Brilliant , I have worked with a lot of the same engineering team for the past few years.
Miro
OCTOBER 25, 2018
With the growing trend of remote work, especially in digital industries, product managers are faced with the challenges of managing distributed teams while accommodating visual thinking (Scrum or Agile), maintaining team alignment and comfort and delivering expected outcomes faster. To help you succeed in this challenging environment, we created RealtimeBoard, which over the past few years […].
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