Mind the Product
JANUARY 19, 2021
Marketing brought you leads, your funnel converted them to customers. So why are they leaving? Over the past 5 years, I’ve worked on ways to reduce customer churn in several high profile SaaS companies. I’ve learned that this is a battle that never ends, and there are different strategies to combat it. Customer churn is the number of customers [.]. Read More.
Ken Norton
JANUARY 18, 2021
How product managers can learn to gently push back -. This article is from an interview and was originally published in Mixpanel’s The Signal. “People always talk about failure in tech as if it’s a badge of honor, but it’s terrible,” says Ken Norton, seasoned product leader, partner at GV, and avid cyclist. “It’s not like I celebrate when I.
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The Product Coalition
JANUARY 22, 2021
We’ve talked about cross functional collaboration a lot on this blog, but only ever in passing. It’s such an integral part of a Product Manager’s job description, that it’s just kind of a given that everyone knows what it means and how to do it well. But it’s not just newbies who can benefit from re-examining our understanding of cross functional collaboration.
Intercom, Inc.
JANUARY 20, 2021
Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Mind the Product
JANUARY 21, 2021
Josh Mahoney draws on his experiences of being inspired to solve real problems for real people, and talks to ProductTank San Francisco about the dissonance between that drive to solve problems, and the reality of so many product roles. Surely the way to create great products that solve real problems is very straightforward: Create a better way [.]. Read More.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Coalition
JANUARY 21, 2021
In the DevOps scenario, the QA team integrates into the software development and testing process to ensure the seamless development of infrastructure, process smoothly, and make sure all changes function as expected. Why is QA testing needed when implementing DevOps? The role of DevOps is inevitable for the frequent upgrade of web app and mobile applications.
Jay McBain
JANUARY 21, 2021
Last year ended up being a tale of two cities for the channel. On one hand, customers and governments recognized partners as an essential service and central to their ability to rapidly respond to a worsening pandemic early in the year. With catlike reflexes, the IT channel emptied the laptop supply chain and became […].
Mind the Product
JANUARY 20, 2021
In this exclusive Prioritised member session, our panel discussed the product manager’s role in defining goals. Our experts answered questions such as how can we align teams and stakeholders around goals and what do we do when things start to go off track? The panel, moderated by Emily Tate, Managing Director at Mind the Product [.]. Read More.
First Round Review
JANUARY 19, 2021
After a 12-year run at Atlassian, Jay Simons digs into how the company's story runs contrary to conventional startup wisdom, unpacking their product-led growth flywheel, reliance on channel partners, strategy for launching new products, and slow-burn enterprise strategy.
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The Product Coalition
JANUARY 20, 2021
Recently I’ve sat through multiple investment committee decisions on new products and new ventures where there was excitement from executives to proceed, but the teams were given some conditions to meet before they could get a yes. The “yes, but…” where you need to change your plan or pitch, has a hidden cost that isn’t discussed and sometimes isn’t worth it.
Johanna Rothman
JANUARY 19, 2021
You're a middle or senior manager in an organization trying to hold on in these crazy times. And you just discovered you're shipping the wrong version of the product. (Or your product doesn't work or it has some kind of horrible defect.) Your customers are angry. Your employees are running around, trying to fix the problem. What do you say? What do you do?
Mind the Product
JANUARY 19, 2021
Startups are often talked about as if they’re all the same, as if experience in one is directly transferable to another. Georgie Smallwood, Chief Product Officer at Tier Mobility, joined us on the podcast to chat about the differences in working for earlier stage companies and those that are scaling up. She covers why she [.]. Read More. The post The Stages of Startups – Georgie Smallwood on The Product Experience appeared first on Mind the Product.
ProductPlan
JANUARY 21, 2021
In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. For many first-timers with great ideas, the process is exciting but also a bit intimidating. This article outlines the advice I gave students and includes updates on some of the concepts to my current thinking.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
The Product Coalition
JANUARY 18, 2021
Yvon Chouinard, Founder of Patagonia, generously shares the questions from the Patagonia design philosophy in his book, Let My People Go… Continue reading on Product Coalition ».
Johanna Rothman
JANUARY 21, 2021
When I think about agile approaches to work, I think about how fast we can change and the cost of those changes. We can change the next decisions about the work because we finish the current work and release it. Multiple deliverables allow us to change what we do and what we plan next. That's why an agile approach with deliverables every day or week doesn't fit with some kinds of projects, such as events.
Mind the Product
JANUARY 22, 2021
You’ve spent a few years learning your craft and establishing your skills as a product manager, so where do you go next? This second part in our series looks at what’s needed of the senior, product lead, and director roles of Martin Eriksson’s foundational post Product Management Job Titles and Hierarchy. If you missed it, [.]. Read More. The post Climbing the Career Ladder Part 2: Senior, Product Lead and Product Director Roles appeared first on Mind the Product.
Strategyzer
JANUARY 20, 2021
We are often asked by senior leaders and innovation managers “how do I know if the innovation programs we have are successful?”. In other words: how do we know if these programs will produce long-term growth for our company? While one might be tempted to answer such a question by simply looking at the number of new business ideas that their innovation programs generate, we believe that this question can only be answered by looking at the totality of a company’s innovation ecosystem.
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In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
The Product Coalition
JANUARY 17, 2021
Source: blog.eduonix.com As the digital world is growing by the second, there is a constant need to protect and secure everything it encompasses. There has been a significant rise in cybercrimes making the company’s security vulnerable. To protect the company’s data from viruses, ransomware, worms, and malware, ethical hacking has become necessary. What is Ethical Hacking?
Johanna Rothman
JANUARY 20, 2021
Jeffrey, Squirrel, and I continued our conversation on the Troubleshooting Agile Podcast, with Part 2. We addressed more of the Modern Management Made Easy principles. Specifically, we discussed the ideas of empathy and value-based integrity. We had a great discussion about several of the principles in the Modern Management Made Easy books: Empathy.
Mind the Product
JANUARY 18, 2021
Advertising Feature As a product person, you know the value of analytics. Done right, these tools can enable your application to unlock a whole host of benefits for both you and users, especially when it is embedded. However, analytics can present certain constraints if you approach it as just an add-on. Its ability to become [.]. Read More. The post Is it Time to Rethink Your Analytics Strategy?
Mixpanel
JANUARY 19, 2021
Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. A lofty goal! Your team suggests two ideas: Change onboarding so it nudges new users to invite their team to collaborate right away.
Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!
The Product Coalition
JANUARY 17, 2021
This article will provide definitions on what metrics are, a framework for categorizing them, and recommendations of four basic rules to… Continue reading on Product Coalition ».
Product Innovation Educators
JANUARY 18, 2021
How product managers can understand and solve their customers’ problems. This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. . You don’t need to do anything to keep listening, but I want you to know the name change is coming in a few weeks, and it will show in your podcast player not as The Everyday Innovator but as Product Masters Now. .
Mind the Product
JANUARY 19, 2021
In this November 2020 #mtpcon Digital session, Georgie Smallwood, CPO at Tier, describes product leadership as the ultimate game of Tetris and reveals how to play the pieces as you get them. For Georgie’s advice on how to execute your product leadership role within set constraints or external impacts, watch the session in full, or read [.]. Read More.
UserInterviews
JANUARY 22, 2021
How to do quicker, more efficient UX research today, while creating long-term organizational knowledge that will help you move faster tomorrow.
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
The Product Coalition
JANUARY 21, 2021
2020 was a shitty year. I began the year working in Almundo, an Argentinian tech travel company that had been acquired by CVC (biggest travel company in Brazil). Things were already tough merging teams from multiple companies to launch a unified platform in Latam when countries started closing their borders. Travel industry went into complete chaos.
ProductPlan
JANUARY 21, 2021
In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. For many first-timers with great ideas, the process is exciting but also a bit intimidating. This article outlines the advice I gave students and includes updates on some of the concepts to my current thinking.
Amplitude
JANUARY 21, 2021
The road to better decision-making begins with enabling self-service access to data. When various team members have data in front of them, they can have informed conversations about the reality that the data represents. When good data gets into the hands of great people, companies can realize amazing business outcomes. SoFi has always been driven by the idea of providing good information to good people.
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