Sat.Mar 13, 2021 - Fri.Mar 19, 2021

article thumbnail

How to Keep Customers Satisfied When Announcing Product Changes

Mind the Product

Product changes are an inevitable part of any business. Whether it’s a whole new release or just an update, product improvements are what keeps customers coming back. Something this important needs to be communicated successfully to ensure that the customers know the changes and how they will benefit them. Let’s look at how you can [.]. Read More. The post How to Keep Customers Satisfied When Announcing Product Changes appeared first on Mind the Product.

article thumbnail

The Most Powerful Phrase in the Product Manager Vocabulary

The Product Bistro

The most powerful 3 words in a Product Manager's vocabulary is "It's My Fault." The blame game should not be in your toolbox, you own the product, act like it. Your team will thank you.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A Beginner’s Guide to A/B Testing

TryMyUI

A/B Testing is an invaluable resource to make the right decision for an application, web page or web app. This guide to A/B testing will enrich all web developers with invaluable information. The post A Beginner’s Guide to A/B Testing appeared first on TryMyUI Blog.

Testing 75
article thumbnail

2021 Mobile App Engagement Benchmark Report

Alchemer Mobile

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement.

article thumbnail

Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

article thumbnail

3 key takeaways from International Women’s Day 2021

Intercom, Inc.

At Intercom, we know how important it is to create a balanced, equitable workplace. It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. “The world is a better place when everybody can be their best,” Karen says. “Each of us should be able to be all the things we want to be, however we identify, however we want to show up, whatever we’ve been counted out of in the past.”.

More Trending

article thumbnail

Estimating Complexity – Liz Keogh on The Product Experience

Mind the Product

Estimation is a dark art — get it wrong, and your stakeholders will never forget (or forgive). We talked with agile consultant Liz Keogh about how to get this right, who estimates are for, her invaluable scale for estimating complexity, and how to pronounce the word Cynefin. In this episode, sponsored by Hotjar, listen to learn [.]. Read More. The post Estimating Complexity – Liz Keogh on The Product Experience appeared first on Mind the Product.

article thumbnail

How Our Cross-Functional Teams Decide What to Build at Whispir

The Product Coalition

I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so I thought I’d share the same instructions with the world I gave everyone at the office. This process allows you to go from ‘I have no clue what to do’ , to ‘we should do this!

article thumbnail

The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

article thumbnail

Facebook Product Managers Launch A New Way To Pay

The Accidental Product Manager

Facebook is making a bet on serving customers who are unbanked Image Credit: Antana. The product managers at Facebook have real problem on their hands. The company is so large and so successful, that in order to make it larger and more successful they have to come up with really big ideas. This means that they have to sit around and review their product development definition as they try to identify new products that can appeal to their over 2 billion users.

article thumbnail

Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

article thumbnail

Owning your story as a leader: Advice from Donna Lichaw

Mind the Product

In this interactive AMA session for MTP Leader members, Donna Lichaw, executive coach and author of the User’s Journey: Storymapping Products that People Love, discusses how to find your story by using a mix of psychology, design thinking, and experimentation skills that you already have—or can easily learn. Watch the recording in its entirety or read [.].

article thumbnail

Front End Development Trends That Will Be With Us in 2021

The Product Coalition

Front end trends are developing slowly. It takes several years for a technology to become popular. It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Purrweb devs will help you puzzle out how to code with style and keep up with the fashion!??

article thumbnail

Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Intercom, Inc.

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. With a mission to “help millions of organizations to grow better,” as Jean-Bernard puts it, the team at HubSpot is focused on creating great customer experiences for the 100,000 businesses using the platform.

article thumbnail

48-Hour Insights: Finding Balance, A Year Into “The COVID Era”

dscout People Nerds

We asked 100 participants what behaviors, routines, and practices they are adopting to keep themselves feeling together. And about what services, and products they believed were helping—and hindering—their sense of balance.

111
111
article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

How do you build a successful product team?

Mind the Product

What does it take to build and maintain a successful product team, one that’s driven, motivated and ultimately successful? In this post, speaking to a range of product experts, we try to answer this question. A combination of factors — like hiring the right people, establishing a vision, defining success in a way that everyone [.]. Read More. The post How do you build a successful product team?

Vision 164
article thumbnail

Productivity for Product Managers?—?Choosing the Product Management App

The Product Coalition

In my opinion, Our brain should be focusing on the ‘how’ part and its best to delegate remembering‘what’ & ‘when’ to a task management… Continue reading on Product Coalition ».

article thumbnail

Defying the Trends: Women at Innovatemap

Innovatemap

While we at Innovatemap like to think there are plenty of things that make us unique — like our incomparable product knowledge, design prowess and commitment to grow — there’s one quality that sets us apart from the naked eye, and it’s one we’re incredibly proud of: our high percentage of women. Kristin and Katie (2019 Photo). When I think about the many things that drew me to Innovatemap, the presence of women in leadership roles comes to mind immediately.

article thumbnail

Feature Prioritization in Different Stages of Product Development

UX Studio: Product Management

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. This year we’ve made this study method more formal and organized 3-month-long workgroups. We set up topics of interest for each workgroup and 4-5 people joined each – focusing on the same area. Our group set a goal to learn more about features and user needs prioritization.

article thumbnail

IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

article thumbnail

Building Products for Bharat by Arpit Maheshwari and Smriti Pant

Mind the Product

In this ProductTank Delhi talk, Arpit Maheshwari and Smriti Pant, Product Managers at Hike, take us through how Indian products are being built to solve local problems in cities throughout the country. Watch the video to see their talk in full or read on for a summary of their key points: What is Bharat and [.]. Read More. The post Building Products for Bharat by Arpit Maheshwari and Smriti Pant appeared first on Mind the Product.

article thumbnail

A Product Manager’s Toolkit (WIP)

The Product Coalition

Valuable resources about networking, learning, online courses and much more in the Product Management expertise. Continue reading on Product Coalition ».

article thumbnail

Smartphone Too Distracting? Here’s How to Reclaim Your Focus

Nir Eyal

The post Smartphone Too Distracting? Here’s How to Reclaim Your Focus appeared first on Nir and Far.

143
143
article thumbnail

How to Start Using Customer Behavior Analytics

Userpilot

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. It’s not so much about tracking these analytics for the sake of getting data alone – but rather being intentional about what problems you’re looking to solve.

article thumbnail

A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

article thumbnail

Top VMware Horizon Performance Challenges for VM Administrators

eG Innovations

Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. One of the most popular technologies for digital workspaces is VMware Horizon. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. What is VMware Horizon? VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, an

article thumbnail

Lights, Camera, Product Management?

The Product Coalition

A few days back my father came to me and asked what I do at work. I explained to him what Product Managers do. I told him that Product managers are responsible for guiding the success of a product and that they lead the cross-functional team that is responsible for building, scaling, and supporting it. However, as I was explaining to him, I understood that this textbook definition doesn’t offer many insights.

article thumbnail

Why It Isn’t Enough to Be Data-Driven During Customer Testing

Centercode

Data is a library of information. And like a library, the books inside are only useful to you if they’re written in a language you understand. You also don’t have time to read every book in the library when you have a finite amount of time and a job to get done. The books you want to read are the ones that neatly summarize the information you can apply in the real world.

article thumbnail

What are your tips for building #BetterRoadmaps?

ProductBoard

Join our #BetterRoadmaps social contest and win two essential books for product managers: Empowered by Marty Cagan and Product Roadmaps Relaunched by C. Todd Lombardo. Product roadmaps should not be static documents of what features will be delivered when. Excellent product roadmaps are dynamic visualizations that help communicate the outcomes the product team is working towards and how they.

Roadmap 98
article thumbnail

LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

article thumbnail

Mixpanel partners with Census to bring product analytics to the modern data stack

Mixpanel

We’re thrilled to release an integration with Census that makes any major cloud warehouse the data source for Mixpanel. Whether you use Snowflake, Google BigQuery, Amazon Redshift, Postgress, or Databricks to store your event data, you can sync that same data to Mixpanel. No separate SDK or pipelines required; just a couple lines of SQL in Census. This gives product teams the ability to quickly learn about their users within Mixpanel’s interactive reports.

article thumbnail

Product Validation vs. Research?—?A Follow Up

The Product Coalition

Product Validation vs. Research?—?A Follow Up The discussions around product validation and research have provoked some excellent debate in the community and at Terem. Getting tight on the definition and use of validation in product is something that has emerged for me recently as the phrase has gained traction and popular use. Given the popularity of validation, having a common understanding becomes essential to success in teams.

article thumbnail

5 Best Customer Retention Emails (With Examples)

Userpilot

Every email you write is a customer retention email. Fact. Don’t treat emails as merely transactional, think of them as opportunities to build relationships and trust in every step of the user journey. Whether it’s – a password reset, a new feature announcement or a discount offer – this is your chance to remind your user of the value you bring them.