Mind the Product

MARCH 16, 2021

Product changes are an inevitable part of any business. Whether it’s a whole new release or just an update, product improvements are what keeps customers coming back. Something this important needs to be communicated successfully to ensure that the customers know the changes and how they will benefit them. Let’s look at how you can [.]. Read More. The post How to Keep Customers Satisfied When Announcing Product Changes appeared first on Mind the Product.

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User Testing Customer Experience Product Research User Experience 230

The Product Bistro

MARCH 16, 2021

The most powerful 3 words in a Product Manager's vocabulary is "It's My Fault." The blame game should not be in your toolbox, you own the product, act like it. Your team will thank you.

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Product Management Product Manager Management Management 195

TryMyUI

MARCH 13, 2021

A/B Testing is an invaluable resource to make the right decision for an application, web page or web app. This guide to A/B testing will enrich all web developers with invaluable information. The post A Beginner’s Guide to A/B Testing appeared first on TryMyUI Blog.

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Testing Web Development Web Developers Research Software 75

Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement.

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Data Visualization Reporting Tools Feedback Software User Testing 246

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Intercom, Inc.

MARCH 15, 2021

At Intercom, we know how important it is to create a balanced, equitable workplace. It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. “The world is a better place when everybody can be their best,” Karen says. “Each of us should be able to be all the things we want to be, however we identify, however we want to show up, whatever we’ve been counted out of in the past.”.

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Weak Development Team Leadership Technical Review Engineering 209

Mind the Product

MARCH 16, 2021

Estimation is a dark art — get it wrong, and your stakeholders will never forget (or forgive). We talked with agile consultant Liz Keogh about how to get this right, who estimates are for, her invaluable scale for estimating complexity, and how to pronounce the word Cynefin. In this episode, sponsored by Hotjar, listen to learn [.]. Read More. The post Estimating Complexity – Liz Keogh on The Product Experience appeared first on Mind the Product.

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Technical Review Agile Consulting Feedback Software 214

The Product Coalition

MARCH 15, 2021

I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so I thought I’d share the same instructions with the world I gave everyone at the office. This process allows you to go from ‘I have no clue what to do’ , to ‘we should do this!

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Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

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Data Visualization Onboarding KPIs User Friction Product Research 201

The Accidental Product Manager

MARCH 15, 2021

Facebook is making a bet on serving customers who are unbanked Image Credit: Antana. The product managers at Facebook have real problem on their hands. The company is so large and so successful, that in order to make it larger and more successful they have to come up with really big ideas. This means that they have to sit around and review their product development definition as they try to identify new products that can appeal to their over 2 billion users.

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Mind the Product

MARCH 18, 2021

In this interactive AMA session for MTP Leader members, Donna Lichaw, executive coach and author of the User’s Journey: Storymapping Products that People Love, discusses how to find your story by using a mix of psychology, design thinking, and experimentation skills that you already have—or can easily learn. Watch the recording in its entirety or read [.].

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Leadership Product Management Product Manager Management 172

The Product Coalition

MARCH 15, 2021

Front end trends are developing slowly. It takes several years for a technology to become popular. It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Purrweb devs will help you puzzle out how to code with style and keep up with the fashion!??

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Development Data Visualization Framework Technology 186

Intercom, Inc.

MARCH 17, 2021

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. With a mission to “help millions of organizations to grow better,” as Jean-Bernard puts it, the team at HubSpot is focused on creating great customer experiences for the 100,000 businesses using the platform.

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Customer Experience Feedback Software Data Visualization User Testing 138

dscout People Nerds

MARCH 18, 2021

We asked 100 participants what behaviors, routines, and practices they are adopting to keep themselves feeling together. And about what services, and products they believed were helping—and hindering—their sense of balance.

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Analytic Tools

Mind the Product

MARCH 19, 2021

What does it take to build and maintain a successful product team, one that’s driven, motivated and ultimately successful? In this post, speaking to a range of product experts, we try to answer this question. A combination of factors — like hiring the right people, establishing a vision, defining success in a way that everyone [.]. Read More. The post How do you build a successful product team?

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The Product Coalition

MARCH 15, 2021

In my opinion, Our brain should be focusing on the ‘how’ part and its best to delegate remembering‘what’ & ‘when’ to a task management… Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 170

Innovatemap

MARCH 17, 2021

While we at Innovatemap like to think there are plenty of things that make us unique — like our incomparable product knowledge, design prowess and commitment to grow — there’s one quality that sets us apart from the naked eye, and it’s one we’re incredibly proud of: our high percentage of women. Kristin and Katie (2019 Photo). When I think about the many things that drew me to Innovatemap, the presence of women in leadership roles comes to mind immediately.

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UX Studio: Product Management

MARCH 19, 2021

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. This year we’ve made this study method more formal and organized 3-month-long workgroups. We set up topics of interest for each workgroup and 4-5 people joined each – focusing on the same area. Our group set a goal to learn more about features and user needs prioritization.

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Product Research User Testing Development Customer Experience 109

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Reporting Tools

Mind the Product

MARCH 15, 2021

In this ProductTank Delhi talk, Arpit Maheshwari and Smriti Pant, Product Managers at Hike, take us through how Indian products are being built to solve local problems in cities throughout the country. Watch the video to see their talk in full or read on for a summary of their key points: What is Bharat and [.]. Read More. The post Building Products for Bharat by Arpit Maheshwari and Smriti Pant appeared first on Mind the Product.

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Product Research Product Management Product Manager Management 105

The Product Coalition

MARCH 13, 2021

Valuable resources about networking, learning, online courses and much more in the Product Management expertise. Continue reading on Product Coalition ».

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Product Management Product Manager Management Management 181

Nir Eyal

MARCH 17, 2021

The post Smartphone Too Distracting? Here’s How to Reclaim Your Focus appeared first on Nir and Far.

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Userpilot

MARCH 19, 2021

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. It’s not so much about tracking these analytics for the sake of getting data alone – but rather being intentional about what problems you’re looking to solve.

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Data Visualization Analytic Tools Customer Feedback Customer Experience 105

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

eG Innovations

MARCH 19, 2021

Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. One of the most popular technologies for digital workspaces is VMware Horizon. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. What is VMware Horizon? VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, an

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Analytic Tools Reporting Tools Data Visualization Customer Experience 98

The Product Coalition

MARCH 16, 2021

A few days back my father came to me and asked what I do at work. I explained to him what Product Managers do. I told him that Product managers are responsible for guiding the success of a product and that they lead the cross-functional team that is responsible for building, scaling, and supporting it. However, as I was explaining to him, I understood that this textbook definition doesn’t offer many insights.

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Research Software Feedback Software User Testing Data Visualization 144

Centercode

MARCH 18, 2021

Data is a library of information. And like a library, the books inside are only useful to you if they’re written in a language you understand. You also don’t have time to read every book in the library when you have a finite amount of time and a job to get done. The books you want to read are the ones that neatly summarize the information you can apply in the real world.

User Testing 98

User Testing Data Visualization Customer Feedback Product Research 98

ProductBoard

MARCH 17, 2021

Join our #BetterRoadmaps social contest and win two essential books for product managers: Empowered by Marty Cagan and Product Roadmaps Relaunched by C. Todd Lombardo. Product roadmaps should not be static documents of what features will be delivered when. Excellent product roadmaps are dynamic visualizations that help communicate the outcomes the product team is working towards and how they.

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Roadmap Document Books Product Management 98

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

Mixpanel

MARCH 17, 2021

We’re thrilled to release an integration with Census that makes any major cloud warehouse the data source for Mixpanel. Whether you use Snowflake, Google BigQuery, Amazon Redshift, Postgress, or Databricks to store your event data, you can sync that same data to Mixpanel. No separate SDK or pipelines required; just a couple lines of SQL in Census. This gives product teams the ability to quickly learn about their users within Mixpanel’s interactive reports.

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Data Visualization Analytic Tools Customer Feedback Customer Experience 98

The Product Coalition

MARCH 17, 2021

Product Validation vs. Research?—?A Follow Up The discussions around product validation and research have provoked some excellent debate in the community and at Terem. Getting tight on the definition and use of validation in product is something that has emerged for me recently as the phrase has gained traction and popular use. Given the popularity of validation, having a common understanding becomes essential to success in teams.

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User Testing Product Research Research Software Customer Experience 137

Userpilot

MARCH 16, 2021

Every email you write is a customer retention email. Fact. Don’t treat emails as merely transactional, think of them as opportunities to build relationships and trust in every step of the user journey. Whether it’s – a password reset, a new feature announcement or a discount offer – this is your chance to remind your user of the value you bring them.

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