Userpilot

APRIL 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. Source: Onsizzle. Hyperbole much? Not really. There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this article is for you.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

Antwak Blog

APRIL 8, 2021

Are you looking for some kind of inspiration for your first Product Roadmap (PR)? And wondering how to create a professional product Roadmap ? Are you planning to implement good practices in your product roadmap to get sustained growth? If your answer is Yes! This article will cover the right approach and direction to follow. It helps you to design a successful Product Roadmap.

Data Visualization 52

Data Visualization Roadmap Reporting Tools Feedback Software 52

The Product Coalition

APRIL 6, 2021

For you and your teams Continue reading on Product Coalition ».

Startups 148

Startups Development 148

280 Group

APRIL 6, 2021

Join our upcoming webinar, Tackling Digital Product Management, Part 4: Pricing the Flavors of “Free” , on April 15th at 10:00 AM PT to learn more about product-led growth pricing models. My Recent “Free” Experience. “ Sorry, you’ve used up your free articles for this month. But don’t worry! As you clearly value quality news, click here to unlock unlimited access to the best news coverage in the world.”.

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Webinar Customer Experience User Testing Product Research 291

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category.

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Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. When he started the company with his partner about 10 years ago, the healthcare industry felt like it was still stuck in the past, technologically speaking.

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Healthcare Data Visualization Customer Experience Weak Development Team 211

Mind the Product

APRIL 9, 2021

In this new Fireside Chat for Prioritised Members, Matt LeMay, author of Agile for Everybody and Product Management in Practice, sat down with our very own Martin Eriksson to discuss his now infamous Venn diagram describing product management, what it means, how it gets misinterpreted, and what we can do about it. Additionally, they discuss what [.

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Agile Product Management Product Manager Management 172

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category.

Finance 147

Finance Feedback Software Research Software Systems Review 147

The Product Coalition

APRIL 9, 2021

Find out what it takes to be a Product Manager, what skills are critical, and what makes you a standout unicorn PM Continue reading on Product Coalition ».

Product Management 149

Product Management Product Manager Management Management 149

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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support ; you need to provide high-quality experiences, every time.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Mind the Product

APRIL 8, 2021

Are you engaged in a digital transformation initiative, working to retire systems as part of a merger and integration project, or sunsetting a legacy product? Learning about a new concept, the Minimum Viable Replacement can prevent product managers from potentially wasting thousands of hours pursuing the wrong strategy for retiring and replacing existing systems.

Framework 146

Framework Strategy Product Management Product Manager 146

Mironov Consulting

APRIL 6, 2021

Prioritization is an essential part of product management. We want it to be a mechanical process: pick a metric, estimate ROI for the entire backlog, then do whatever scores highest. But that very rarely works in practice.

Product Management 125

Product Management Product Manager Management Management 125

The Product Coalition

APRIL 9, 2021

A hypothesis is not just busywork. Use this four-part framework if you really want to learn from experiments. Continue reading on Product Coalition ».

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Framework Product Research Testing Startups 139

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Analytic Tools

The Accidental Product Manager

APRIL 5, 2021

Soon you’ll be waited on by robots at McDonalds Image Credit: Mike Mozart. Pity the poor product managers at McDonalds! They work for one of the most successful fast food restaurants on the planet and so they are charged with finding ways to make their business grow bigger and grow faster all the time. McDonalds is already a fairly smooth flowing operation that has years of experience in what works well.

Product Management 108

Product Management Product Manager Product Research Management 108

Mind the Product

APRIL 5, 2021

In this ProductTank London talk, co-founder of recruitment consultants Few&Far Nick Charalambous runs through what makes a good product CV or resume, how to nail an interview, and the art of proactive searching. Few&Far (formerly Knowit) has worked with a range of businesses, including Tesco, JustEat, Transferwise and Typeform, and Nick has been recruiting in [.

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Consulting Product Management Product Manager Management 132

First Round Review

APRIL 6, 2021

"Radical Candor" bestselling author Kim Scott's superpower is outlining simple tactics and straightforward frameworks to put big amorphous ideas into practice. In her latest book, "Just Work," she applies that tactical lens to workplace injustice.

Framework 114

Framework Books 114

The Product Coalition

APRIL 8, 2021

Product teams, when an influential stakeholder starts a sentence with “I have an idea, we should <new thing>”, or “I need your team to build <new thing>”, this one is for you… Photo by Vale Zmeykov on Unsplash What are <new thing> product requests? For the purpose of this article, a <new thing> request refers to something the product team has been asked to do by a senior stakeholder and it requires considerable effort to action.

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Product Research Customer Experience Feedback Software Management 115

Advertiser: Revenera

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

Reporting Tools

Roy Madden

APRIL 9, 2021

New Feature. Pull content from Reddit communities and searches directly into your Feeds. Reddit is “home of thousands of communities, endless conversations, and authentic human connection.” It can be an amazing resource for finding the best insights on topics and trends you care about. That’s why we’re excited to announce the new Reddit integration for Feedly!

Finance 107

Finance Research Software User Testing Startups 107

Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. She joined us on the podcast to talk [.] Read more » The post Remote Research – Anna Lee Anda on The Product Experience appeared first on Mind the Product.

Product Research 129

Product Research User Testing Research Software Customer Experience 129

ProductCraft

APRIL 8, 2021

Digital transformation is hard work. It’s a seismic, high-stakes shift for any business, large or small—one that involves overhauling the way products are built and delivered, adopting new ways of thinking, and convincing people to buck old habits to try something new. No easy feat, for sure. With their unique blend of technical skill and. Read more » The post Under Pressure: Product’s Influence is Rising, but Job Satisfaction Suffers appeared first on ProductCraft by Pendo.

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The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? This article may help you find the right company. Think of who does really spend 24/7 with you, all day and even night long? It’s likely your mobile device. We used to manage most of life on mobile phones and tablets using various applications. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before.

Research Software 114

Research Software Feedback Software Artificial Inteligence User Testing 114

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

Nir Eyal

APRIL 8, 2021

The post Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is. appeared first on Nir and Far.

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Mind the Product

APRIL 6, 2021

So far, 2021 is turning out to be a pretty special year for The Product Experience podcast. Our 100th episode aired, we were shortlisted in the Publisher Podcast Awards, the pod even got a little facelift as part of our brand refresh. We think that’s all worth celebrating! So, with more than 100 episodes to [.] Read more » The post The Product Experience podcast: Your top 10 episodes appeared first on Mind the Product.

Branding 107

Branding 107

ProductCraft

APRIL 5, 2021

When faced with hundreds of feature ideas and requests, prioritization can seem like an impossible task. How do you decide between customer needs and business goals? Not only is there that initial trade-off, but within each dimension of the puzzle there are additional trade-offs like different types of customers and multiple overarching goals. Product management.

Product Management 104

Product Management Product Manager Management Management 104

The Product Coalition

APRIL 5, 2021

In this article, we will show you how you can understand how much your team leverages Zoom, or spends time in meetings, in a couple of minutes. We will be using Airbyte (an open-source data integration platform) and Tableau (a business intelligence and analytics software) for this tutorial. Here is what we will cover: Step 1: Setting up data replication from Zoom to a PostgreSQL database using the Airbyte Zoom connector Step 2: Connecting the PostgreSQL database to Tableau Step 3: Creating chart

Data Visualization 110

Data Visualization Analytic Tools Customer Experience Webinar 110

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

Artificial Inteligence

UserInterviews

APRIL 5, 2021

What is information architecture anyway? Page Laubheimer, certified IA nerd, explains how IA fits into UX work, IA careers, and what kind of research you need to create good IA.

Information 102

Information UX 102

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Especially if your SaaS company originated as (or still is!) a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions. Talking about UX debt, under such circumstances, may feel a lot like this: “When your city is getting bombed and someone comes over and tells you you have an ugly bathroom”.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

NextBigWhat

APRIL 8, 2021

Why all consumer products eventually become cluttered? Everyone starts with a simple and an appealing user experience, but after a few rounds of funding and user traction – they all look like the same. What gives? Hear out this interesting explanation from Kunal Shah. Catch The Ashish Sinha show on your fav podcast app: Spotify | Google | Anchor.and everywhere.

UX 98

UX Product Management Product Manager Management 98