Sat.Sep 03, 2022 - Fri.Sep 09, 2022

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Don't Let Growth Hurt Your Margins: A 4-Step Pricing Framework to Build Products With Scalable Unit Economics

First Round Review

Pricing pro Dee Sahni shares a highly customizable framework for tweaking your monetization and pricing model so that it scales with you, not against you as the company grows. She then applies the 4-step framework to household-name companies like Amazon, Netflix and Uber.

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What is the Best Way to Measure and Analyze Your Data? A Quick and Easy Guide

dscout People Nerds

Understanding the range of analysis options for certain types of data can unlock your research’s potential—and you don’t even need a data science degree, either.

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The 9 Essential Tools Every Product Manager Needs

The Product Coalition

Tools. Oh, how we love them. A previous leader of mine always chided me for how much thought I put into which app/tools to use for which… Continue reading on Product Coalition ».

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Building the Digital Customer Journey

Gainsight

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. Organizations felt their way toward a better understanding of their value, learning how to improve implementations and developing new solutions to serve customers as their businesses advanced. The process required a lot of hands-on attention, with new departments and customer success agents being added to meet evolving needs.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Understanding your product’s true value

Mind the Product

In product, there is little arguing about what good looks like, although many organisations can't express how their product development efforts create value. In this article, Dave Martin shares his understanding of where the true value in product lies. [.] Read more » The post Understanding your product’s true value appeared first on Mind the Product.

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Minimum Viable Products: Why You Should Test before Investing in Ideas

The Product Coalition

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? Boston Consulting Group estimates that 70% of digital business transformation projects fail. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

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8 Help Center Examples To Inspire You To Create One

Userpilot

What are some help center examples that can inspire you to create yours? Designing help centers can be a tricky task. What elements should you include? How much information is enough? Where do you even begin with the self-service support model? In this article, we’ll be talking about the importance of help centers. You will also know how different it is from a knowledge base, as well as some of the best examples that can help you create one.

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The new dawn of Machine Learning

Intercom, Inc.

In the past five years, we’ve seen neural network technology really take off into its own. GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?

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Product in Practice: Mapping Opportunities at trivago

Product Talk

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. But even if this is the case, there’s always more they can do to improve. This is why Teresa talks about continuous discovery in terms of forming new habits. It’s not so much about becoming perfect at continuous discovery (because there really isn’t such a thing).

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Ethics and magic algorithms – MTP Hamburg Engage 2022

Mind the Product

At MTP Engage Hamburg 2022, there was a whole slot dedicated to the responsibility of a product manager, with two experts speaking on this pressing topic. Here you can see and read what Roisi Proven and Cennydd Bowles had to say. [.] Read more » The post Ethics and magic algorithms – MTP Hamburg Engage 2022 appeared first on Mind the Product.

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Five Search Engine Optimization (SEO) Tools for Product Managers

The Product Coalition

Improve product awareness and your roadmap. No matter what kind of product you have, the first order issue you’ll need to address as a product manager is Search Engine Optimization (SEO). If your product related content isn’t optimized for Google search, it’s much harder for your potential customers to find you. Fewer visitors to your site = fewer customers for your product.

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Intercom’s product principles: Building in small steps to deliver maximum customer value

Intercom, Inc.

Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. This is the seventh post in a series exploring our product principles. Here, Aidan discusses our engineering principle “Build in small steps”.

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Building products collaboratively with Productboard

ProductBoard

The people who spoke at our 2021 Product Excellence Summit came from a wide range of companies – project planning startups, developer tool providers and more – but they tended to have at least two things in common. First, those working in product roles had a huge need to ensure they could not only work well with the rest of their team, but with teams and stakeholders across other departments.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Product ops drives product culture

Mind the Product

When leadership pays attention to product ops, it makes it easier for every team to function and pays dividends as a result. Below, I’ll dive into the connections between product ops and product culture, why product ops is an effective lever to pull to shift product culture, and how to begin shaping your own product culture through product operations. [.

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What I Learned from the Best Leaders in My Career

The Product Coalition

The key to successful leadership today is influence, not authority. So here I am, a what is called seasoned professional in the career game. I have been blessed to lead teams, and I have worked for over fifteen bosses, managers and leaders. It made me reflect on what made some of them stand out and allowed me to go the extra mile and deliver beyond expectations, and grow my professional skills and capabilities.

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White Space Analysis: What Is It and How To Collect Data To Map the White Space Opportunities?

Userpilot

Want to learn what white space analysis is and how it works? You’re in the right place! With this article, you’ll discover: White space analysis: what is it, and how does it contribute to product growth ? How do you collect customer data and identify white space opportunities? What tools do you need for performing white space analysis? Let’s get started!

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The 5 key design decisions to drive change management in your organization

ProductBoard

Editor’s note: This article was co-written by Kate Villanueva, Denae Foster, Boge Sotirovski, Haley Miller, and Jasmine Ko, members of Productboard’s Professional Services team. When you go through any transformation, whether that’s introducing a new tool or revamping your product processes, it means a big change for your organization as a whole.

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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I bet you think this product is about you – Tony Poon on The Product Experience

Mind the Product

It's a common saying that 'ego is the biggest product killer'. In this weeks' podcast episode, CPO at R-Zero, Tony Poon, delves into a discussion with Lily and Randy about how to ensure that your ego doesn't get in the way of discovering and managing the best products. [.] Read more » The post I bet you think this product is about you – Tony Poon on The Product Experience appeared first on Mind the Product.

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The Market Requirements Document (MRD): What Product Managers Need To Know

The Product Coalition

Product managers come in different shapes and sizes (i.e., specializations). Some PMs work on features execution while others focus on optimizing a particular business metric. However, if there’s one skill that is common to all product managers, it’s continuous market monitoring and research. That’s where a market requirements document comes into play.

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How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Learning how to contact users properly and request reviews can therefore increase your product’s average rating and boost your online reputation.

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Behind the Roadmap with Hope Gurion

ProductBoard

Editor’s note: This post is part of a brand new video series to understand what goes on behind the roadmap – it’s an inside look at the life of product managers. Watch the full first video with Productboard’s own Sophie Lalonde here, find the second with Hope Gurion here, and keep an eye out for upcoming installments! The road to product management as a career isn’t always a straightforward one.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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Good habits for continuous discovery

Mind the Product

TL;DR A lot of teams still take a project approach to product development and don’t understand the benefits of continuous discovery They don’t practise continuous discovery because they focus on getting their initial discovery right and not on getting started and continually improving This means teams don’t build healthy habits and don’t practise talking to [.

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Sorry Teresa, I’m Turning Your Product Tree Upside Down

The Product Coalition

This reinterpretation of the Opportunity Solution Tree helped me bring the product mentality to conversations successfully. Not all companies do Product management (Product) the same way. Ideally, a few do it well, while the majority do it poorly. Some do it worse than others, to be fair, but in theoretical terms most are wrong. The main culprit seems to be companies practicing the feature factory mentality.

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10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you? We’ve listed what we think are the best customer success courses and training programs for customer success managers.

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How to Break Open the Recruiting Bottleneck on Large and Growing UXR Teams

UserInterviews

Learn 9 actionable strategies for relieving common recruitment and panel management pains as your UX research practice scales.

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

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SUNDAY REWIND: Innovation is broken by Janice Fraser

Mind the Product

In this week’s Sunday Rewind, we look back to when Investor, Speaker, and expert in management practices, Janice Fraser, took the main stage at #mtpcon San Fransisco 2017 to discuss how to tackle change in large organisations, and why it’s so important [.] Read more » The post SUNDAY REWIND: Innovation is broken by Janice Fraser appeared first on Mind the Product.

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A Clear Path to Growth and Maturity: Why Does Product Lifecycle Management Matter?

The Product Coalition

“The journey is the destination. The process you’re in is the goal. Success is never defined by the outcome but by the process.” - Paul Young Why did every product we launched seem to feel different? And why were we struggling so much with this one in particular? We had a product lifecycle, although… it wasn’t documented in a playbook. That said, in my mind?

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Announcing Productboard’s 2022 Product Excellence Survey with Product Collective!

ProductBoard

At Productboard we are always striving to understand the challenges product leaders face at every level, from roadmap planning and execution to cross-team communication and more. What makes it easier to build excellent products and how can we contribute to that? We want to understand how product marketers are feeling about the current state of their role and industry so we are partnering with our.