Userpilot
OCTOBER 10, 2022
If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? These are the questions we’re exploring in the article. We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Without much ado, let’s dive in!
Mind the Product
OCTOBER 13, 2022
If you're a product manager or a designer, you've probably heard the phrase "Keep it simple and straightforward." But do you know where this advice comes from? Or why is it so important to design? The answer is Hick's Law, which can help guide your decisions on design. [.] Read more » The post Hick’s Law – Keep it simple and straightforward appeared first on Mind the Product.
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Gainsight
OCTOBER 12, 2022
This story originally appeared in DestinationCRM. The practice of customer success (CS) has evolved rapidly over the past decade. It’s no longer about just playing defense to keep your existing customers satisfied. Today’s CS orgs play a key role in creating additional revenue through upsells and expansion, especially at SaaS companies. This is a huge change from when pipeline was purely the marketing or sales team’s domain.
The Product Coalition
OCTOBER 13, 2022
I grew up in the 90s, naturally, I was enamoured with boy bands. No one meant for these bops to be product lessons, but… Continue reading on Product Coalition ».
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Userpilot
OCTOBER 11, 2022
Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. And how is it an extension of your marketing team?
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
The Product Coalition
OCTOBER 13, 2022
Good teams have a compelling product vision that they pursue with a missionary‐like passion. Continue reading on Product Coalition ».
The Product Coalition
OCTOBER 11, 2022
A perspective in favor of strong generalists, multipotentialites, and creative polymaths in digital product engineering Digital composition art by the author. The way we conduct business, analyze the market for strategic value, and ultimately how companies hire specific sets of skills is shifting in the growing field of digital product engineering. It’s been happening for a while now, but the mainstream market is starting to get the hint.
Dragonboat
OCTOBER 10, 2022
There comes a time in every chief product officer’s executive life, when she is asked to interact with the board. Shelley Perry, CEO and founder of Scalelogix Ventures, multiple-time board director, and former chief product officer (CPO), joined Dragonboat’s CPO Series to talk about why new CPOs should adopt a board practice to be ready […]. The post 5 Tips for CPOs to Nail Your Board Presentation appeared first on Dragonboat - Responsive PPM.
Product Management Today Submitted Articles
OCTOBER 11, 2022
Are you a woman in product looking to develop your career, hone your skills, learn from experts, and become more successful in the industry? We’ve got you covered.
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Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.
Mind the Product
OCTOBER 14, 2022
Day two of #mtpcon London was jam-packed with a plethora of inspirational product talks, from making better product decisions to artificial intelligence. Read on for seven key takeaways! [.] Read more » The post Seven key takeaways from #mtpcon London+EMEA: Day 2 appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Develop quietly, release often, and wait for the big reveal…keep the big marketing launch under wraps, but show your new product/version… Continue reading on Product Coalition ».
Intercom, Inc.
OCTOBER 13, 2022
?. At Intercom, we believe that in-product messaging will become the primary customer communication channel. Not only is it the only channel you have full control over, but it’s the best place to quickly sort out issues and share information with your customers in a swift, non-disruptive way. After all, if you’re trying to engage your customer or persuade them to take an action, the best and easiest place to do that is when they’re in the product itself – not a few hours or days late
Product Management Today Submitted Articles
OCTOBER 11, 2022
We talked to Christy Hollingshead, VP of Customer Education and Engagement at Heap, and we share her insights, tips, and tricks to help you manage your educational content the right way.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
Mind the Product
OCTOBER 11, 2022
What makes a great manager and what are the most important factors in making the leap to leading a team? In this weeks' podcast episode, Lily and Randy were joined by the amazing Melike Hope, Product Director at Twitter, to talk all about managing people and scaling your career. [.] Read more » The post Making the leap from IC to Manager – Melika Hope on The Product Experience appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Time goes by, runway decreases. Eventually they run out of cash and shut down. If only books on product management had labels that say “pre-PMF” or “post-PMF”. Here are 10 great product books on pre-product market fit (pre-PMF)! ?? 1. Learn who to listen to: “The Mum test” (Rob Fitzpatrick) This book will teach you that they’re some people you should never listen to, like your mum.
Intercom, Inc.
OCTOBER 13, 2022
We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retenti
Product Management Today Submitted Articles
OCTOBER 10, 2022
One of the most prevalent and pernicious issues in consumer fintech over the past decade has been the amount of fraud. Nearly every company suffers from significant fraud issues and, over time, many of them have figured out creative ways to mitigate it.
Advertiser: Revenera
In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.
Mind the Product
OCTOBER 11, 2022
This final look back at some of the stand-out talks from #mtpcon London takes us back to last year and a talk from WhatsApp Product Director Alice Newton Rex on the common trends adopted by those who’ve found success making big product bets. [.] Read more » The post Learnings from London: Mastering the art of the big bet by Alice Newton Rex appeared first on Mind the Product.
The Product Coalition
OCTOBER 13, 2022
Market research, trends, and data indicates that APIs are one of the most strategically important areas of technology. APIs are the dominant communication and integration technology and this is only going to grow, if not explode. This article looks at selected research, trends, and data points that support this view. APIs: the majority of internet traffic and fastest growing The view that APIs currently power most interactions is backed up by the data.
Intercom, Inc.
OCTOBER 12, 2022
Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . At Intercom, we understand that the best way to engage your customers is by delivering the right message, to the right person, at the right time. We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. .
Product Management Today Submitted Articles
OCTOBER 11, 2022
Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!
Mind the Product
OCTOBER 13, 2022
Today kicked off our tenth #mtpcon London! Throughout the first digital day, over 1,000 product managers were inundated with engaging sessions and inspirational talks from the comfort of their homes and offices. Here are five key lessons that we learned as day one draws to a close. [.] Read more » The post Five key takeaways from #mtpcon London+EMEA: Day 1 appeared first on Mind the Product.
The Product Coalition
OCTOBER 9, 2022
Created by author using NightCafe AI?—?Stable Diffusion Software Product Managers drive products to provide business value. Relating solely to the business and functional requirements- and neglecting to understand the technology behind the product- will cripple the Product Manager instead of empowering her. If your software product uses APIs (it’s rare not to), then it is likely that your developers use Postman API.
Product Innovation Educators
OCTOBER 10, 2022
How product managers can support serial innovators. Today we are talking about being a serial innovator and how that can greatly improve the innovation results of an organization. Joining us is Dr. Abbie Griffin, who holds the Royal L. Garff Presidential Chair in Marketing at the David Eccles School of Business at the University of Utah. She began her career in chemical engineering at Polaroid, went on to do product commercialization at Corning Glass, and later became a university professor afte
Product Management Today Submitted Articles
OCTOBER 10, 2022
“It’s hard to transition into Product Management… If you had a technical background, then you’d have a better shot at becoming a PM.” These are claims many product-curious professionals are met with when they express interest in the field. Could we get any less inspiring as a tech industry?
Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase
Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo
Mind the Product
OCTOBER 9, 2022
This Sunday Rewind from Kate Leto takes us back a few years to examine organisational awareness, which she describes as a product leader’s ability to manoeuvre the complex human networks and patterns of influence, values, emotions and power that make up an organisation’s operating system. Someone with high organisational awareness can, says Kate: Make more [.
The Product Coalition
OCTOBER 13, 2022
Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if we truly live in a knowledge economy. While the current model may work for only 7% of the population, we need models that apply to the 93%. New models of education, based on the decentralized power and flexibility of web3, are now possible.
Daniel Elizalde IoT Blog
OCTOBER 12, 2022
During the late ’90s, I met with Kodak in their HQ in Rochester, NY for a consulting project. I was impressed with the size of their campus. Our meeting was in building 84! As I entered the front door, I remember feeling inspired by all the history and accomplishments of such a successful company. For over a century, Kodak was synonymous […] The post How Product Managers Can Drive Innovation appeared first on.
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