Sat.Jan 14, 2023 - Fri.Jan 20, 2023

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Product managers with passion create product magic

Mind the Product

In this adapted excerpt from his recent book Career Dreams to Career Success: Conversations with a Mentor Sigi Osagie discusses finding your product passion to create product magic. I smiled to myself as I admired the rhythmic flow of her gait, and how she carried herself with the elegance that is so characteristic of many [.] Read more » The post Product managers with passion create product magic appeared first on Mind the Product.

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Top 6 Churn Management Software To Improve Customer Retention in SaaS

Userpilot

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. TL;DR. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn.

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Strategic Portfolio Management: The Most Effective Product Strategy for B2B

Product Management University

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. In traditional “products first” product management, however, competition for resources and product KPIs result in a less valuable portfolio that becomes more and more dependent on new home-run products to drive growth.

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The New Customer Success Manager – Leading Strategically vs. Reacting Tactically

Product Management University

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Product management books to read in 2023

Mind the Product

What’s on your bookshelf? Reading is an essential occupation for any product manager who wants to keep learning and developing their skills and stay current. As Fran Lebowitz famously said, “think before you speak, read before you think”. Although it’s a relatively young profession, product management has already spawned some pretty classic reference works.

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Best Practices For Creating a B2B Frictionless Customer Experience

Userpilot

A frictionless customer experience ensures your customers stay with you for a long time. But it requires dedication and consistency to achieve a frictionless experience for your users. To help you, we have put together this article with different types of friction, and practical steps to create seamless customer experiences and drive product growth.

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Porter’s Five Forces to Product Strategy: A Walkthrough and Free Template

The Product Coalition

Let’s take a look at Porter’s Five Forces framework to analyze how competitive forces impact your product strategy. Continue reading on Product Coalition ».

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Product in Practice: Building to Learn at Singularity Creations

Product Talk

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

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Starting a new job in product – Lily and Randy on The Product Experience

Mind the Product

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

Intercom, Inc.

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

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Speaking to Greatness

The Product Guy

It is critical to develop strong relationships with everyone around your product — be the connector between the different areas of the business. Watch and learn more from product management expert, Mihaela Draghici.

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Principles over Process

svpg

Recently my friends at Crisp invited me to participate in a special virtual conference where a set of technology speakers, each with distinctly different points of view, would discuss how teams and companies can best deal with the challenges of complexity. My views on formal process, and how Agile has been taken over by process. The post Principles over Process appeared first on Silicon Valley Product Group.

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Understanding product ops with Taylor Belchak

Mind the Product

In this digital breakout session at #mtpcon London 2022, Taylor Belchak, Product Operations Lead at Deliveroo, discusses product operations and why they are essential to business success. Watch this video or read on for key highlights from the talk. The emergence of product operations Product operations develop with the business growth. Businesses at their initial [.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood

Intercom, Inc.

Designing a product is a balancing act. . At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . “Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”.

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Customer Retention Cost: What Is It, How To Calculate and Reduce Retention Costs

Userpilot

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

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419: Improv to Improve Your Team’s Creativity – with Seth Greenwald

Product Innovation Educators

Tools for building a more collaborative product team – for product managers. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world. PDMA is the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

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Mind the Product content is now open to all

Mind the Product

Since Mind the Product was founded in 2010, our goal has always remained the same—making product people more successful by creating ways for the community to come together to further our craft. To support this mission, we’re making some changes - as of today, we’re sunsetting our membership program and removing our content paywall to enable wider access to our premium content. [.

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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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People Make Time for What They Want — Rightfully So

Nir Eyal

People make time for who and what they want, and you should, too. Though the author is unknown, this saying has become an axiom to soothe distraught thoughts. Some use it as reasoning to understand why another person isn’t making time for them. The post People Make Time for What They Want — Rightfully So appeared first on Nir and Far.

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10 Key Quantitative Metrics That Are Essential for Measuring Success & How To Optimize Them?

Userpilot

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results.

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Small Habits Co-Founders Can Hang On to as They Build the Plane While Flying It

First Round Review

Labelbox’s Manu Sharma and Brian Rieger have turned a decade-long friendship into a lasting business partnership, scaling the AI developer tool startup since co-founding it together in 2017. Here, they share small habits that co-founders can rely on to bolster their relationship at any stage — from getting aligned on decision rights to thoughtfully crafting an executive team.

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SUNDAY REWIND: Why you need to know about different product manager types

Mind the Product

This week’s Sunday Rewind from Lilia Gorbachik looks at the many types of product manager and why it’s important to understand how all these roles can differ when you’re talking to other PMs or looking for a job. It can knock your confidence if you don’t understand the difference, she says: “It appears that you do [.] Read more » The post SUNDAY REWIND: Why you need to know about different product manager types appeared first on Mind the Product.

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A Comprehensive Checklist to Revamp Your Website & Increase Profitability

Unlock the power of a well-designed website with our eBook, 'Comprehensive Checklist: A Guide to Website Redesign.' Crafted by Brucira and ruttl founders, it's your ally in reshaping your digital presence. Welcome to a transformative journey!

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Dig Deeper on 1-1 Interviews with Insightful Follow-Up Questions

dscout People Nerds

It’s easy to miss out on golden opportunities during generative research without pushing further.

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PLG Marketing: How Product-Led Strategy Drives Marketing Success

Userpilot

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers.

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7 Vulnerabilities Global Manufacturing Presents & How to Manage Them

Gocious Blog

Global markets are huge drivers of economic growth, contributing to GDP and promoting economic stability within countries across the globe. The ability for corporations to operate in diverse locations allows for better access to resources, opens up new labor markets, and secures new consumer markets in which to sell their goods. In addition, local businesses often rely on trade with foreign suppliers for raw materials and components from which to produce their finished products.

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Quiet Light x BoS 2023

Business of Software Conference

Late in 2006 Mark Daoust, received a call from a good friend and fellow entrepreneur who was considering selling his 8-year-old web hosting website. Just 10 months prior Mark had sold his own profitable website and was looking for a new direction. Quiet Light was founded with this phone call. Fast forward a few years and Quiet Light is now a leading player in the business of selling and buying profitable online businesses and have sold over 600 online businesses with over $300,000,000 in total t

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LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications. However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Putting the right LLMOps process in place today will pay dividends tomorrow, enabling you to leverage the part of AI that constitutes your IP – your data – to build a defensible AI strategy fo

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Track the events your competitors attend with Feedly

Roy Madden

Market Intelligence Keep up with companies and experts attending or hosting events across the web with Feedly’s AI Engine We heard from our market intelligence teams that it’s hard to track the conferences their competitors attend. We are excited to announce our new Leo Model: ‘Participation in an Event’, a machine learning model that flags a company, or expert participating in an event START 30- FREE TRIAL Curious how it works?

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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. So, let’s talk about value realization and what you can do to improve it.

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The Primary Reason Product Managers Need PRM Software

Gocious Blog

There are many resources that a product manager can use daily. A lot of the time PMs will struggle with complicated spreadsheets attempting to organize data, which is not only an added complication for PMs but also for teams as well as stakeholders. However, there are tools that can solve this problem.