Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No pressure!) There’s no way to get there without dialing in digital tactics, and Customer Success Operations , or CS Ops, has emerged as one of the hottest career tracks in the field.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

JULY 12, 2023

As a product leader, I aim to ensure my team is motivated daily to drive maximum impact for our customers in a way that impacts the business goals. First and foremost, I am a builder — I love building and scaling products. I took my past experiences as an individual contributor that created products to product leadership positions — leveraging these past experiences and scaling expertise to lead teams effectively.

Product Research 117

Product Research Magazine Customer Experience User Testing 117

Emerge Insights

JULY 12, 2023

As a product leader, you face mounting challenges. A recent Productboard report reveals the top hurdles: establishing a clear product vision, accelerating time-to-market, tracking success metrics, aligning teams, and closing the customer feedback loop. In this article, we cut through the noise to highlight the most urgent problems facing product leaders.

Product Research 52

Product Research Feedback Loop Reporting Tools Feedback Software 52

dscout People Nerds

JULY 12, 2023

dscout’s VP of research Julie Norvaisas sits down with research leader Loi Sessions Goulet to break down how to build teams that make a real impact, even with unexpected bumps in the road.

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Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Emerge Insights

JULY 12, 2023

Running digital products isn’t easy—it calls for a crystal-clear game plan, speedy action, and keeping a close eye on your wins. Recently, Productboard published their Product Excellence Report all about the hurdles product leaders are dealing with, and how they’re turning uncertainties into opportunities. We’ve taken a good, hard look at this report, and in […] The post The Biggest Challenges facing Digital Product Leaders and How to Overcome Them appeared first on EMERG

UX 52

UX Leadership 52

Amplitude

JULY 12, 2023

Learn more about how digital intelligence can help drive efficient growth with this webinar recap featuring Amplitude’s Adam Greco and Forrester VP Brandon Purcell.

Webinar 52

Webinar 52