Mind the Product

FEBRUARY 28, 2024

We had the opportunity to talk to Zainab Kwaw-Swanzy, a Senior Product Manager at Barclays. She shares her journey in product and some of the lessons she learned about promoting diversity in the financial services sector. Read more » The post Growing financial products and pioneering diversity: Zainab Kwaw-Swanzy appeared first on Mind the Product.

Product Management 91

Product Management Product Manager Management Management 91

Product Talk

FEBRUARY 28, 2024

Continuous discovery is not a linear journey—as much as we might want it to be. Like a lot of learning, it often feels messy and chaotic. Continuous discovery is not a linear journey—as much as we might want it to be. Like a lot of learning, it often feels messy and chaotic. – Tweet This But if you stick with it, you may eventually find you can look back and see how much you’ve progressed.

Product Research 241

Product Research Onboarding KPIs Feedback Software User Testing 241

Mind the Product

FEBRUARY 28, 2024

Negotiation strategies for product managers: Orchestrating success in product development Being a product manager entails a vast variety of challenges, especially since the role can come in a large diversity in terms of responsibilities. Soft skills are very important for product managers, particularly because we often need to lead and influence without any actual authority.

Strategy 99

Strategy Product Management Product Manager Development 99

Userpilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths!

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.  Lately, I’m calling this permission to stay focused. Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer compl

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Dear Strategy

FEBRUARY 28, 2024

On this episode of Dear Strategy, we talk about the different methods that can be used for gathering the Voice of the Customer (VOC) and provide a structure for organizing those methods to optimize your customer insights. If you’re interested in strategy training or coaching for your business, please visit us at Strategy Generation Company. The post Dear Strategy 138: Organizing VOC Methodologies appeared first on Dear Strategy.

Strategy 52

Strategy Customer Feedback Product Strategy Leadership 52

Gainsight

FEBRUARY 28, 2024

Imagine a warm October day in the bustling streets of New York, where four remarkable women stride down Fifth Avenue, laughter echoing in their wake. Their camaraderie seems seasoned, yet they’ve just met. What unites them? Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Amplitude

FEBRUARY 28, 2024

Discover tips for identifying customer experience pain points and developing strategies to improve your business’s customer experience.

Customer Experience 52

Customer Experience User Friction Strategy Development 52

Gainsight

FEBRUARY 28, 2024

This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for driving customer outcomes. From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion.

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

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DevelopmentCorporate

FEBRUARY 28, 2024

Product managers can analyze their market competitively using the Marketecture tool, which quickly compiles critical company information from various free sources. This framework includes seven key data points such as revenue, headcount, and web visits, effectively informing product and marketing strategies. The tool proves vital in understanding a company’s position in the competitive landscape, using factual data rather than speculation.

Construction 59

Construction Data Visualization Framework Positioning 59

Userpilot

FEBRUARY 28, 2024

How do you conduct SaaS user flow optimization to increase the effectiveness of your product-led growth initiatives? This is the main question that the article tackles, so if you’re after the answer, I’ve got you covered. Ready to dive in? TL;DR A SaaS user flow is a sequence of steps that users complete to reach an objective, for example, to sign up for the product or adopt a new feature.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization Research Software 103

Userpilot

FEBRUARY 28, 2024

Do you get nightmares wondering how users move through your funnel? Funnel tracking software can solve this problem. But with so many tools in the market, which one should you choose for product analytics ? We’ve listed the best ones to simplify things for you. TL;DR Funnel tracking lets you track user activities across various user journeys. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Software Review 105

Userpilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! If you decide that Pendo Engage isn’t the right fit for your needs then, we suggest you try an alternative – get a free Userpilot demo to see if our platform would be a better match!

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Analytic Tools