BrainMates

JULY 23, 2023

Product Management in the Age of Generative AI By MARTIN NORTH It might be a cliché, but the one constant in product management is that nothing is ever constant. The only criteria to consider will be whether customers believe a feature adds or subtracts value. Talk to Brainmates today.

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Generative AI Research Software Product Research Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

FEBRUARY 13, 2024

Userpilot's webinar “5 Ways How to Use Microsurveys in Your SaaS" covers efficient feedback collection with microsurveys , seamless integration into user journeys , and data interpretation for insights. It helps you optimize your product strategy with the webinar's insights, and make data-driven decisions.

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Webinar Data Visualization Analytic Tools Feedback Software 105

The Product Coalition

DECEMBER 11, 2023

Furthermore, AI proves invaluable in the analysis of audience engagement. By intelligently examining the interaction patterns, content creators gain valuable insights. These insights empower creators to make informed decisions, enabling them to customize content that strongly resonates with their audience.

Data Visualization 121

Data Visualization Artificial Inteligence Analytic Tools Research Software 121

UX Planet

MARCH 2, 2024

This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. Neglect of real-world constraints: In the industry, it’s not uncommon for stakeholders to already come up with predefine outcomes, such as designing an AI chatbot.

Product Research 69

Product Research Research Software User Testing Analytic Tools 69

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

SEPTEMBER 15, 2023

How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Let’s get right to it, shall we?

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User Testing Product Research Data Visualization Feedback Software 102

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? With these AI-powered features, Horizon AI was born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Modus Create

FEBRUARY 5, 2024

Generative AI captured the world’s imagination and received unprecedented attention. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? Every year is a year of disruption.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. So it’s complicated for the customer.”

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Enterprise User Testing Customer Experience Generative AI 59

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Gainsight

NOVEMBER 28, 2023

MoveWorks, a leading AI copilot platform , rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Thus, Customer Success 2.0 Generative AI. Sound familiar?

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Generative AI 52

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI provides marketing professionals with an indispensable advantage in this pursuit. 37% of the 4,500 respondents who work in marketing and advertising reported using AI in their work.

Data Visualization 105

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 105

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. We always believe the best way to cut through the hype is by putting real features in the hands of our customers.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Gainsight

AUGUST 3, 2023

Gainsight is thrilled to announce Pulse Encore —an exclusive gathering of minds, ready to share, connect, and level up the world of Customer Success. Pulse Encore promises to be an unforgettable experience packed with insightful sessions, expert keynotes, hands-on workshops, and invaluable networking opportunities. Here’s why.

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Customer Feedback Customer Experience Generative AI Workshop 52

Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

Generative AI 52

Generative AI Data Visualization Artificial Inteligence Customer Satisfaction 52

Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

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Feedback Software Analytic Tools Research Software Data Visualization 98

The Product Coalition

MARCH 25, 2023

Companies are working to win the spot of “the best product management platform” in the hearts and minds of their customers. This made me think it was time for a dedicated generative AI app for product managers. You can use it to analyze feedback sentiment, simplify complicated technical jargon, or just write faster.

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Feedback Software Technical Review User Testing Development Team Review 114

UX Planet

JANUARY 18, 2024

30-Second AI Solutions From idea-to-script-to-publish with an AI video creation copilot It’s the weekend, and I’m feeling lazy. Serendipitously, I’ve found the laziest, easiest AI product out there. It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far.

ChatGPT 93

ChatGPT Feedback Software Customer Experience Customer Feedback 93

Mironov Consulting

JUNE 25, 2023

Umbrella-wielding is a skill: anticipating politics; de-escalating  drama; being ready with in-the-moment analysis and insights about whether a problem is actually important; articulating which department is best equipped to handle today’s small crisis; practicing organizational jiu jitsu.

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Weak Development Team User Testing Customer Feedback Customer Experience 126

Mixpanel

JULY 6, 2023

Generative AI is unframing all of that. You can now click a button to get AI to write and organize it for you. And when we started exploring the possibilities with generative AI months ago, we saw pretty quickly how it would help us accelerate our vision to bring analytics to everyone.

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Generative AI Data Visualization Analytic Tools Reporting Tools 129

Userpilot

DECEMBER 21, 2023

In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. The podcast’s range is impressive, covering everything from advanced machine learning concepts to more general interest subjects.

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

The Product Cafe

MAY 29, 2023

Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. No need to shell out bucks for editing or customizing product images anymore. Striving for real customer-led innovation? They're pulling the curtain back on their new tool, the dazzling Product Studio. Say hello to Zeda.io

Feedback Software 52

Feedback Software Reporting Tools Customer Feedback Generative AI 52

Mironov Consulting

JANUARY 24, 2024

  Because we can’t generically prioritize work, validate potential improvements with all audiences, or assume that every customer segments will value benefits similarly.    If up-market, then customization and security certifications and F100 success stories and dozens of integrations are top priority. 

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

Gainsight

JULY 11, 2023

As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. According to Gainsight’s The Evolution of Customer Success Report , 98% of companies plan to increase or maintain CS headcount over the next year. Artificial Intelligence (AI). The next frontier?

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Lenny Rachitsky

FEBRUARY 8, 2024

In our conversation, we discuss: • OpenAI’s fast-paced and innovative work environment • The value of high agency and high urgency in your employees • Tips for writing better ChatGPT prompts • How the GPT Store is doing • OpenAI’s planning process and decision-making criteria • Where OpenAI is heading (..)

ChatGPT 81

ChatGPT Reporting Tools Data Visualization Research Software 81

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52

Mironov Consulting

NOVEMBER 15, 2023

”   1/4 of the stories in last Tuesday’s New York Times business section were AI-related.    Every customer conference and AMA starts with questions about AI.    Eye-popping valuations for AI firms are the bright exception to a down venture market. Can we charge for it?”)

Data Visualization 75

Data Visualization Technical Review Artificial Inteligence User Testing 75

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation. This is about established businesses.

Artificial Inteligence 106

Artificial Inteligence Leadership User Testing Feedback Software 106

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. Users would be able to browse a wide range of drinks, including classic favorites and trendy new concoctions.

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ChatGPT Feedback Software User Testing Customer Experience 78

Department of Product

NOVEMBER 16, 2023

Notion has unveiled what it describes as the next chapter in AI. Q&A is a new feature from the company which allows users to get answers about any document in a workspace through a conversational UI. Finally, if you’re looking for new ways to visualise PRDs and user stories this new visualisation product might help.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Gainsight

AUGUST 10, 2023

When customers buy from you, a pact is created. It says: You’re not only committed to delivering your products or services, but also the positive outcomes the customer is seeking in their own business by leveraging that investment.

Onboarding KPIs 52

Onboarding KPIs Data Visualization User Friction Generative AI 52

Mixpanel

JULY 6, 2023

Generative AI is unframing all of that. You can now click a button to get AI to write and organize it for you. And when we started exploring the possibilities with generative AI months ago, we saw pretty quickly how it would help us accelerate our vision to bring analytics to everyone.

Generative AI 52

Generative AI Data Visualization Analytic Tools Reporting Tools 52